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Salesforce Implementation Project Leader
hace 3 meses
Omega CRM, a prominent entity within the Merkle & Dentsu group, specializes in enhancing Customer Experience services with over two decades of expertise in leveraging Technology for Marketing. We are currently seeking a skilled Project Manager to join our team.
Key Responsibilities:
- Assist in pre-sales activities for designated accounts, including solution design, estimation, planning, and assumptions. Communicate the client's vision, objectives, and expectations to the project team.
- Delegate and oversee team assignments, managing schedules, leave, and absences throughout the project lifecycle.
- Monitor project advancement to ensure adherence to timelines, scope, and budgetary constraints.
- Facilitate change requests, ensuring all stakeholders are updated on any impacts to schedule and budget.
- Provide project progress updates to clients and the Customer Success Manager (CSM). Conduct follow-up meetings and steering committees.
- Notify operations management of potential project deviations. Develop communication and risk mitigation strategies.
- Oversee all project documentation, ensuring that deliverables meet established quality standards.
- Conduct project demonstrations for clients.
- Address and resolve issues that arise during project execution.
- Foster client relationships and strive for customer satisfaction throughout the project.
- Ensure project goals are achieved. Post-project, evaluate outcomes and identify both successful and unsuccessful elements.
- Responsible for distributing customer satisfaction surveys related to the project.
- Identify potential opportunities for Up & Cross-Selling within the account.
- Lead team retrospectives to pinpoint areas for internal improvement.
- Engage in the development, training, and mentorship of the assigned team, offering guidance to enhance their skills.
Required Experience:
- Minimum of 5 years in Project Management roles.
- At least 3 years involved in comprehensive CRM implementation processes.
- Proficient in agile methodologies (SCRUM, Jira, etc.).
- Intermediate to advanced English proficiency.
What We Offer:
- Permanent employment contract.
- Flexible working hours to support a healthy work-life balance.
- Opportunities for certification to enhance your professional skills.
- Remote work options available.
- Flexible compensation packages (including public transport tickets, meal vouchers, etc.).
- Comprehensive health insurance.
- Commitment to social responsibility initiatives.
- Opportunities for professional growth and development.
About Omega CRM:
Our mission is to enhance the business experience (BX) for our clients. Our comprehensive solutions facilitate business transformation and acceleration through technology and data, focusing on Customer #OmnichannelExperiences across various sectors, including #CustomerServices, #eCommerce, #Analytics, and #Marketing. We cater to diverse industries such as #Retail, #LifeandSciences, #Manufacturing, as well as #Education, #NonProfit, and #NGO sectors. As one of the top three Salesforce partners in Europe, our team consists of over 500 professionals from 24 nationalities, equipped with extensive knowledge and experience in business processes and technology. Our success is driven by our people’s expertise. We are an award-winning Salesforce Consulting Partner recognized for innovation and outstanding knowledge. Our company values—#Talent, #Flexibility, #Commitment, and #Innovation—are at the core of everything we do. #TogetherWeGrow
