Knowledge Management Specialist
hace 4 semanas
We are seeking a highly skilled Knowledge Management Specialist to join our team at Glovo. As a key member of our organization, you will be responsible for overseeing training activities and enhancing our Knowledge Base documentation.
Key Responsibilities- Manage and update our Learning Management System (LMS), creating and improving courses, and collaborating with e-learning specialists.
- Ensure the local implementation of training modules and activities by coordinating with freelance translators and sending training materials for translation and follow-up.
- Develop, oversee, and maintain process documentation that enables Customer Service Representatives to effectively address and solve customer issues.
- Review, consolidate, and update knowledge content as needed, including preparation and formatting tasks.
- Manage the localization process for knowledge content, ensuring materials are updated and accessible for all markets following translation, and gather feedback for improved troubleshooting.
- 2-3 years of Knowledge Management/Training experience in a similar/same position.
- Spanish high level as you will be working with our Spanish-speaking team on a daily basis.
- English C1 or high level as training sessions and Train The Trainer may be conducted in English and also communications with the hubs and other Glovo stakeholders.
- Excellent communication and facilitating skills to deliver Training sessions and ensure proficient communication with different stakeholders.
- Proficient in Google tools and M. Office, e-learning software, and learning management systems.
Glovo is a fast-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.
We believe in diversity and inclusion, and we are committed to providing equal opportunities to talent from all backgrounds. We encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
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