Technical Support Specialist

hace 6 días

San Fernando de Henares, Madrid, España Epi Europrop International A tiempo completo
Job Description

Job Title: Technical Support Specialist

Company: Epi Europrop International

Job Type: Full-time

Location: Madrid, Spain

About Us:

Epi Europrop International is a leading company in the aerospace industry, responsible for the design, development, manufacturing, and support of turboprop engines. We are a multicultural environment with a unique experience of work, offering a high professional experience.

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and service engineering tasks, including:

  • Coordinating and providing technical insight to root cause investigations
  • Analyzing data from in-service operations to assess engine behavior and emerging trends
  • Meeting with airframers and customers to build relationships and communicate technical subjects
  • Managing the provision of data/hardware to support Life Management Plan activity
  • Coordinating and inputting technical requirements for engine repair
  • Liaising with the Service Support team and supporting the Customer operations stream
  • Compiling responses to Technical Variances, coordinating with EPI Partner Companies
  • Validating technical documentation providing service perspective and processes
  • Preparing presentations to summarize in-service events and ensuring clear reporting of in-service events
  • Supporting the Fleet Manager in developing maintenance improvements and assisting with the investigation in reducing any operational burden
  • Providing on-call services to cover 24/7 Front Office Support for AOG

Responsibilities:

  • Supporting the Fleet Manager and Data Manager in discharging their duties
  • Supporting the 24/7 Front Office Service and Team
  • Supporting EPI functions in discharging their duties, ensuring that any service engineering issues are tabled for consideration
  • Supporting other EPI functions in delivering their accountabilities to deliver their contractual requirements
  • Ensuring compliance to the EPI Quality Management System

Requirements:

  • Engineering degree qualified in Aerospace or engineering-related discipline
  • Knowledge of gas turbine operations and architecture
  • Experience of working in an in-service environment in a technical support on safety-critical systems in a high-pressure, complex environment

What We Offer:

We offer a competitive salary, flexible working hours, and a comprehensive benefits package, including:

  • Work-Life Balance: flexibility to manage your business day between 7 am and 6 pm to balance your work and life
  • Excess working time accumulated in a flexi-time account for your disposal
  • Attractive labor calendar with 25 working days of annual holidays, additional to Company closing days
  • Economic aid for daily business lunch through a Cheque Gourmet Card
  • Specific internal trainings to develop your skills, and the possibility to get any additional external training needed
  • Flexible remuneration advantages, including Private Medical Insurance and payment of nursery rates
  • Transportation benefits, including parking place in the underground parking and free Shuttle Service
  • Company events and celebrations, including Christmas Dinner/Party and Christmas Basket as benefit in kind

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