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Digital Transformation Specialist
hace 2 meses
About Klöckner Pentaplast
Klöckner Pentaplast is a globally recognized leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The company's mission is to create innovative products that enhance product protection, shelf life, and contribute to reducing the overall carbon footprint.
About the Role
We are seeking a dynamic Digital Transformation Specialist to support our digital transformation initiatives. The successful candidate will collaborate with IT to deliver digital solutions that meet customer needs, drive business growth, and streamline employees' workflows, making it easier to do business with Klöckner Pentaplast.
Key Responsibilities
- Understand Customer Needs: Act as the voice of the customer in the digital product development process. Gather insights, conduct market research, and analyze data to understand customer preferences, pain points, and behaviors in the digital realm.
- Define and Prioritize Requirements: With a deep understanding of customer needs and business goals, make strategic decisions about features to include, release timelines, and alignment with the overall product strategy.
- Advocate Agile Mindset: Deliver minimum viable products that meet quality standards and provide a seamless user experience.
- Collaborate: Work with designers and developers to translate customer needs into user-friendly interfaces and functional features.
- Drive Continuous Improvement: Use data-driven experimentation and testing.
- Develop Digital Dashboards: Develop, implement, and maintain digital dashboards, customer service daily dashboards, and monthly scorecards. Consolidate global reports and share actionable insights across the Customer Service community.
- Strategic Impact: Co-create the digital products roadmap with business and IT leadership based on customer needs analysis. Ensure timely and efficient delivery of digital pilots, always guided by a Sales Growth imperative.
Required Skills and Knowledge
- Customer Journey Mapping: Clear understanding of customer journeys and digital solutions development in a B2B context.
- Technical Proficiency: Very good knowledge of MS Office and at least one project management tool (Jira, Miro); experience with Salesforce ERPs (SAP, E1), and creating data models and reports in Power BI would be a strong plus.
- Data Literacy: Strong data literacy and quality management skills.
- Problem Solving: Natural problem solver with a collaborative spirit.
- Communication: Proficient in English; a second European language is an advantage.
