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Regional OT Infrastructure Functional Coordinator

hace 2 meses


Madrid Centro, Madrid, España RWE A tiempo completo

About RWE Renewables UK Management Ltd.

Job Summary

We are seeking a highly skilled Regional OT Infrastructure Functional Coordinator to join our team. As a key member of our operations team, you will be responsible for the day-to-day OT operations of decentralized infrastructure, including priorities and responsibilities of the subfunction of the team.

Key Responsibilities

  • Manage the day-to-day OT operations of decentralized infrastructure, including regional offices and sites for the OT environment, taking ownership and full responsibility of service issues and incidents.
  • Ensure OT systems reliability and availability of decentralized assets, including analysis and escalations of critical problems and issues.
  • Ensure compliance with internal and external rules and local or international laws of the countries where we operate, including security operations and/or ISMS/ISO27000 standards.
  • Own and maintain decentralized infrastructure documentation, including patch management, hardware details, backup procedures, hardware lifecycle, and hardware inventory management.
  • Organize and optimize requests within the subfunction and/or business or team leader requests.
  • Monitor and manage third-party support and service desk team to ensure optimal service, including performance management for current and future demands.
  • Manage responsibilities within the subfunction of the team, including directing colleagues and their priorities.
  • Support the performance management of members of the infrastructure subfunction.
  • Act as an interface for the team leader, supporting in escalations and day-to-day issues.
  • Ensure all systems, procedures, and methodologies are followed to enable outstanding service delivery.
  • Support the coaching of colleagues.

Requirements

  • Successfully completed a Degree in Information Technology or related experience in relevant enterprises.
  • Expert in the area of Operational Technology, including hardware brands, virtualization, and combined with years of experience in the area.
  • Clear understanding of network architectures, networking protocols, VPNs, VLANs, QoS, NATs, Routing, etc.
  • Background from the Renewables Sector (OT Operations).
  • Clear understanding of management and related tasks, including conflict management, enabling cooperation, and running the business.
  • Strong passion for improvements, including coordinating Root Cause Analysis and lessons learned.
  • Ability to troubleshoot in complex OT-related systems.
  • Knowledge of ITIL principles, including escalation procedures, incident management, change management, and other disciplines related to device service delivery.
  • Proficiency in leading both physical and virtual teams.
  • Experience in dealing with third-party provided services.
  • Empathy and experience in working in international environments, demonstrating a proactive and problem-solving attitude.
  • Fluent in English – writing and speaking. German, French, or any other language are a plus.
  • Ability to travel throughout Europe.