IT Service Operations Manager
hace 2 días
Location: Madrid, Spain
Benefits:
- Life insurance
- Flexible work arrangement
Job Description:
We are seeking an experienced IT Service Operations Manager to lead our problem management process, improve service efficiency, and support local IT operations in Madrid. As a key member of our international IT team, you will collaborate with cross-functional teams to develop strategic initiatives, implement automation workflows, and drive operational excellence.
Key Responsibilities:
- Establish and lead the problem management process to resolve recurring incidents.
- Conduct root cause analysis and implement solutions to prevent issue recurrence.
- Act as the local point of contact for Onsite Support operations in Madrid.
- Design and implement automated workflows for service requests using Power Automate.
- Collaborate on the development and execution of the Service Management Center strategy.
- Identify opportunities for continuous improvement in IT services.
Requirements:
- Bachelor's degree in IT, Computer Science, or a related field.
- Proven experience in IT problem management and strategic planning.
- Familiarity with ITIL processes, ServiceNow, Jira, and Power Automate.
- Excellent analytical and problem-solving skills.
- Proficiency in both Spanish and English.
About the Team:
You will join a collaborative, international IT team focused on innovation and efficiency. Based in Madrid, the team is committed to optimizing service delivery and enhancing user experience through strategic initiatives and technology-driven solutions.
What We Offer:
- Meaningful Impact: Your work will significantly influence our digital landscape.
- Professional Growth: Commitment to your personal and career development.
- Collaborative Culture: Join a team where innovation, creativity, and collaboration are celebrated.
- Madrid-Based: Be part of our vibrant team in the heart of Madrid.
- Work-Life Balance: We understand the importance of a fulfilling life outside of work.
- Social Benefits: Health & Life insurance, gym-pass, lunch vouchers, psychology service, and much more.
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