Technical Support Specialist

hace 4 semanas

Madrid, Madrid, España Pagero Group A tiempo completo
Are you the ideal Technical Support Specialist?

Candidate Profile

Pagero Group is in search of a Technical Support Specialist eager to embark on a professional journey within a rapidly expanding global IT firm. This role offers the chance to leverage your technical skills while assisting clients in maximizing the benefits of our innovative solutions.

If you possess a strong desire to learn and excel in a vibrant, fast-paced international environment, we encourage you to consider this opportunity.

Position Overview

As a Technical Support Specialist, your primary responsibilities will include assisting clients with inquiries related to our software, addressing invoice discrepancies, troubleshooting issues, and managing e-service cases through various communication channels such as chat, phone, and our Case Management System. You will navigate a range of challenges, guiding customers through Pagero's offerings while educating them on effective navigation techniques to achieve their objectives. You will collaborate with a diverse team of dedicated colleagues, tackling cases of varying complexity.

To succeed in this position, you should be adaptable to new challenges and motivated by a desire to understand the root causes of the issues you encounter. A strong commitment to assisting customers and colleagues, along with a focus on delivering exceptional support, is essential.


What We Provide

At Pagero, we believe that our strength lies in the synergy between our people and our capabilities. We offer a unique opportunity for career development in an inspiring and multicultural setting. By working with us, you will have access to continuous personal and professional growth opportunities, enabling you to reach your full potential while providing exceptional service to both colleagues and clients.

We welcome applications from all individuals and are committed to fostering diversity, as we believe that varied skills and experiences contribute significantly to achieving our objectives.

Essential Qualifications

  • Completion of upper secondary education; post-secondary education in systems science, IT, or technology is advantageous.
  • Prior experience in support, service, or technology is beneficial.
  • A strong interest and understanding of technology.
  • Fluency in Arabic, English, and Spanish, both spoken and written.
  • Proficiency in French, Portuguese, and/or German is a significant advantage.
  • Residency in Madrid is required for this hybrid position.
  • Legal authorization to work in Spain is necessary, as work visas are not available.

Additional Benefits

  • Competitive salary
  • 25 days of annual leave
  • An annual fitness allowance of 300 EUR
  • Meal vouchers
  • Health insurance coverage
  • Language enhancement classes

About Pagero Group

We are dedicated to simplifying business processes. Our goal is to establish the world's largest open business network. Through our cloud-based platform, clients can connect with any business globally, regardless of operational borders. We manage the technical and regulatory aspects of the entire order-to-cash, purchase-to-pay, and freight processes, ensuring data accuracy, security, transparency, and real-time visibility—all through a single connection.

Our Commitment to Diversity, Equity & Inclusion

We value individuality and strive to create an inclusive workplace. We are committed to providing equal opportunities for all, regardless of gender, age, ethnicity, background, sexual orientation, or religion.

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