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Transportation Liaison
hace 2 meses
Job Title: Transportation Liaison
Job Summary:
We are seeking a highly skilled Transportation Liaison to join our team at Amazon. As a key member of our logistics team, you will be responsible for effectively communicating with our delivery partners to ensure seamless transportation operations.
Key Responsibilities:
- Provide clear and professional communication to delivery partners and Amazon customers
- Expedite prompt and efficient service to Amazon customers and delivery partners
- Manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills and maintain or exceed targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Requirements:
- Graduation in any specialization from a recognized university
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers' issues without distraction to resolution
- Work successfully in a team environment as well as independently
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
- Excellent typing skills
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
Preferred Qualifications:
- Logistics background and experience in a similar role
- Proficient in Excel
About Amazon:
Amazon is a global leader in e-commerce and cloud computing. We are committed to providing our customers with the best possible shopping experience and to creating a positive and inclusive work environment for our employees.
