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Claims Processor Associate
hace 2 meses
Cigna Healthcare is seeking a skilled Claims Processor Associate to join our team. As a Claims Processor Associate, you will be responsible for managing all levels of complaints and dealing with customers, providers, and other third parties as required.
Key Responsibilities:- Provide exceptional customer service, striving for first contact resolution and responding within given timelines.
- Manage new claims from start to end, ensuring timely and accurate processing.
- Administer tasks related to the position, including email, post, fax, and fulfillment.
- Manage complaints received and ensure compliance with regulations in each country.
- Retention duties: manage cancellation requests to maintain portfolio.
- Call monitoring and quality review to rate team performance.
- Build relationships with internal departments to ensure resources are utilized to benefit customers.
- Identify potential process improvements and make recommendations to the team manager.
- Escalate customer complaints and serve as a point of contact for nominated country clients.
- Experience in Life Insurance products, claims environment, and customer service-focused organizations.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- Swedish native speaker with a good knowledge of English language.
- Excellent attention to detail, with a high level of accuracy.
- Strong interpersonal skills with excellent verbal and written communication.
Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
