German Speaking Team Lead in Valencia

hace 1 día

Valencia, Valencia, España Cross Border Talents A tiempo completo
German Speaking Supervisor Opportunity in Valencia

Cross Border Talents is seeking a highly skilled and experienced German Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will be responsible for overseeing and guiding a team of professionals, ensuring high levels of performance, customer satisfaction, and team motivation.

Key Responsibilities:
  • Team Management: Monitor and report on team performance, provide regular feedback to agents, and lead the team to maintain high morale and low turnover rates.
  • Organizational Responsibilities: Organize and optimize team shifts, ensure adherence to processes and procedures, and address logistical issues.
  • Incident Management: Handle incoming customer calls and emails, maintain in-depth knowledge of customer-specific applications, and ensure all contractual SLAs are consistently met.
  • Customer Contact: Prepare and present Service Level Reviews, maintaining ongoing communication with customers regarding cases, procedures, and tools.
  • Reporting: Collect and analyze performance metrics, reporting findings to management, the quality team, and customers as needed.
Requirements:
  • Native proficiency in German and fluency in English (written and spoken).
  • Strong IT knowledge, including Windows/MS Office and internet configuration.
  • Proven sales experience and business acumen.
  • Experience managing a sales team.
  • Excellent communication skills and the ability to manage and implement change.
  • Strong customer care expertise.
  • Familiarity with IT platforms and applications.
  • EU member state passport or a valid Spanish residence permit.

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