Native German Team Lead in Valencia
hace 17 horas
We are seeking a highly skilled Native German Supervisor to join our team in Valencia. As a key member of our organization, you will be responsible for leading and managing a team of sales professionals, ensuring excellent customer service, and driving business growth.
Key Responsibilities:Management (30%)- Monitor and report team performance, ensuring correct handling of calls and cases.
- Provide regular feedback to agents on their performance, ideally on a weekly basis, to enhance motivation and productivity.
- Lead and motivate the team, focusing on reducing turnover and retaining talented team members.
- Organize weekly meetings to discuss team performance, share updates on procedures, and communicate upcoming changes.
- Track each agent's training and development needs to improve their technical and communication skills.
- Collaborate with the HR department during the recruitment process by providing updates on team needs and conducting second interviews for suitable candidates.
- Effectively manage disciplinary issues, coordinating with HR for formal actions as necessary.
- Request the hiring of new agents based on team metrics to ensure adequate staffing.
- Organize and optimize shift schedules for the team.
- Ensure all processes and procedures are current and adhered to, including overflow calls and tickets.
- Provide support in critical situations such as escalated cases, emergencies, and customer complaints.
- Address logistical issues related to office supplies and general working conditions.
- Handle incoming customer calls via various channels (telephone, email, voicemail, etc.), logging details into the call management system and ensuring responses are provided within the SLA.
- Maintain expertise in applications specific to individual customers to ensure effective support.
- Ensure compliance with contractual SLAs.
- Prepare Service Level Reviews and attend related meetings to discuss performance and improvements.
- Maintain regular contact with customers regarding cases, updates on procedures, and any new applications or tools.
- Collect and analyze metrics to report on team performance to management, customers, and the quality team.
- Provide additional reports as needed to support management decision-making.
Workplace: Onsite
-
German-Speaking Team Lead in Valencia
hace 1 semana
Valencia, Valencia, España Cross Border Talents A tiempo completo{"title": "German-Speaking Supervisor in Valencia", "description": "Lead a Dynamic Team in ValenciaCross Border Talents is seeking a dedicated and experienced German-Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client\u2019s team, you will oversee and guide a team of professionals, ensuring high levels of performance,...
-
German-Speaking Team Lead in Valencia
hace 1 semana
Valencia, Valencia, España Cross Border Talents A tiempo completo{"title": "German-Speaking Supervisor in Valencia", "description": "Lead a Dynamic Team in ValenciaCross Border Talents is seeking a dedicated and experienced German-Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client\u2019s team, you will oversee and guide a team of professionals, ensuring high levels of performance,...
-
German-Speaking Team Lead in Valencia
hace 3 días
Valencia, Valencia, España Cross Border Talents A tiempo completoGerman-Speaking Supervisor Opportunity in ValenciaCross Border Talents is seeking a highly skilled and experienced German-Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will be responsible for overseeing and guiding a team of professionals, ensuring high levels of performance, customer satisfaction,...
-
German Speaking Team Lead in Valencia
hace 2 días
Valencia, Valencia, España Cross Border Talents A tiempo completoGerman Speaking Supervisor Opportunity in ValenciaCross Border Talents is seeking a highly skilled and experienced German Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will be responsible for overseeing and guiding a team of professionals, ensuring high levels of performance, customer satisfaction,...
-
German Speaking Team Lead in Valencia
hace 1 día
Valencia, Valencia, España Cross Border Talents A tiempo completoGerman Speaking Supervisor Opportunity in ValenciaCross Border Talents is seeking a highly skilled and experienced German Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will be responsible for overseeing and guiding a team of professionals, ensuring high levels of performance, customer satisfaction,...
-
German-Speaking Team Lead in Valencia
hace 3 días
Valencia, Valencia, España Cross Border Talents A tiempo completoGerman-Speaking Supervisor Opportunity in ValenciaCross Border Talents is seeking a highly skilled and experienced German-Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will be responsible for overseeing and guiding a team of professionals, ensuring high levels of performance, customer satisfaction,...
-
German-Speaking Team Lead in Valencia
hace 40 minutos
Valencia, Valencia, España Cross Border Talents A tiempo completoGerman-Speaking Supervisor Opportunity in ValenciaCross Border Talents is seeking a highly skilled and experienced German-Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will be responsible for overseeing and guiding a team of professionals, ensuring high levels of performance, customer satisfaction,...
-
German-Speaking Team Lead in Valencia
hace 1 semana
Valencia, Valencia, España Cross Border Talents A tiempo completo{"title": "German-Speaking Supervisor in Valencia", "description": "Lead a Dynamic Team in ValenciaCross Border Talents is seeking a dedicated and experienced German-Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will oversee and guide a high-performing team, ensuring exceptional customer satisfaction...
-
German-Speaking Team Lead in Valencia
hace 1 semana
Valencia, Valencia, España Cross Border Talents A tiempo completo{"title": "German-Speaking Supervisor in Valencia", "description": "Lead a Dynamic Team in ValenciaCross Border Talents is seeking a dedicated and experienced German-Speaking Supervisor to lead a dynamic team in Valencia, Spain. As a key member of our client's team, you will oversee and guide a high-performing team, ensuring exceptional customer satisfaction...
-
German-Speaking Team Lead in Valencia
hace 2 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob Summary:Cross Border Talents is seeking a highly skilled and experienced German-Speaking Team Lead to join our client's team in Valencia, Spain. As a key member of our team, you will be responsible for overseeing and guiding a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation.Key Responsibilities:Team...
-
German-Speaking Team Lead in Valencia
hace 2 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob Summary:Cross Border Talents is seeking a highly skilled and experienced German-Speaking Team Lead to join our client's team in Valencia, Spain. As a key member of our team, you will be responsible for overseeing and guiding a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation.Key Responsibilities:Team...
-
German-Speaking Team Lead in Valencia
hace 2 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob DescriptionCross Border Talents is seeking a dedicated and motivated German-Speaking Supervisor to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation. This is a great opportunity for an experienced professional looking to take...
-
German-Speaking Team Lead in Valencia
hace 3 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob DescriptionCross Border Talents is seeking a dedicated and motivated German-Speaking Supervisor to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation. This is a great opportunity for an experienced professional looking to take...
-
German-Speaking Team Lead
hace 2 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob Summary:Cross Border Talents is seeking a dedicated and motivated German-Speaking Team Lead to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation.About the Role:This is a great opportunity for an experienced professional...
-
German-Speaking Team Lead
hace 2 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob Summary:Cross Border Talents is seeking a dedicated and motivated German-Speaking Team Lead to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation.About the Role:This is a great opportunity for an experienced professional...
-
Native German Sales Professional in Valencia
hace 17 horas
Valencia, Valencia, España Cross Border Talents A tiempo completoKey Responsibilities:We are seeking a highly motivated and results-driven Native German Inside Sales Representative to join our team in Valencia. As a key member of our sales team, you will be responsible for proactively engaging with potential clients via phone, email, and other communication channels to promote our products and services.You will manage a...
-
Native German Sales Professional in Valencia
hace 37 minutos
Valencia, Valencia, España Cross Border Talents A tiempo completoKey Responsibilities:We are seeking a highly motivated and results-driven Native German Inside Sales Representative to join our team in Valencia. As a key member of our sales team, you will be responsible for proactively engaging with potential clients via phone, email, and other communication channels to promote our products and services.You will manage a...
-
German-Speaking Team Lead
hace 2 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob SummaryCross Border Talents is seeking a dedicated and experienced German-Speaking Supervisor to join our client's team in Valencia, Spain. As a key member of our team, you will be responsible for overseeing and guiding a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation.Key Responsibilities:Team Management...
-
German-Speaking Team Lead
hace 2 semanas
Valencia, Valencia, España Cross Border Talents A tiempo completoJob SummaryCross Border Talents is seeking a dedicated and experienced German-Speaking Supervisor to join our client's team in Valencia, Spain. As a key member of our team, you will be responsible for overseeing and guiding a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation.Key Responsibilities:Team Management...
-
Native German Sales Expert for Big Tech Client
hace 30 minutos
Valencia, Valencia, España Cross Border Talents A tiempo completoPosition: Sales Expert (German Native + English B2)We are seeking a highly motivated and dynamic sales professional fluent in German with a strong command of English to join our team in Valencia, Spain.This is an excellent opportunity to advance your career with a global tech giant while living in one of Europe's most dynamic cities.Key...
