Front Desk Ambassador

hace 4 semanas


Barcelona, Barcelona, España Sonder A tiempo completo
About Sonder

Sonder is a hospitality company that's revolutionizing the way people stay in cities. We're on a mission to make a world of better stays open to all.

Our properties are unique, with bespoke designs and a mix of rooms, suites, and apartments. But it's not just about the space - it's about the experience. We use technology to make it easy for guests to navigate their stay, from check-in to checkout.

The Role

We're looking for someone who's passionate about hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience.

As a Front Desk Hospitality Agent, you'll be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.

You'll guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.

Here are some key responsibilities:

  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
What We're Looking For

We're looking for someone with demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.

You should be personable, service-minded, and positive, with excellent problem-solving skills and a proactive approach to addressing guest needs.


  • Front Desk Ambassador

    hace 3 semanas


    Barcelona, Barcelona, España Cadena Hotelera Internacional A tiempo completo

    At Cadena Hotelera Internacional, we're committed to delivering exceptional guest experiences. As a Front Desk Ambassador, you'll be the face of our hotel, providing a warm welcome and ensuring every guest feels valued and cared for. You'll be the superhero of the front office, ensuring all aspects of the guest journey are delivered to the highest level. If...

  • Front Desk Ambassador

    hace 3 semanas


    Barcelona, Barcelona, España Accor A tiempo completo

    We're seeking a skilled Front Desk Ambassador to join our team at The Hoxton, Poblenou. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for all our visitors.Key responsibilities include:Welcoming guests and ensuring a smooth check-in processProviding accurate...

  • Front Desk Ambassador

    hace 3 semanas


    Barcelona, Barcelona, España Hyatt Hotels Corporation A tiempo completo

    Front Desk AmbassadorAs a Front Desk Ambassador at Hyatt Hotels Corporation, you will be the face of our brand, providing exceptional guest service and creating memorable experiences for our valued customers. Your role will involve managing the guest check-in process, communicating hotel services and promotions, and responding to guest inquiries in a...

  • Front Desk Ambassador

    hace 3 semanas


    Barcelona, Barcelona, España The Social Hub A tiempo completo

    Your MissionAs a Front Desk Ambassador at The Social Hub, you will be the face of our community, ensuring every guest has an exceptional experience. You will be responsible for providing a warm welcome, assisting with check-in, and offering personalized recommendations to make their stay unforgettable.About UsThe Social Hub is a unique hospitality concept...

  • Front Desk Ambassador

    hace 2 semanas


    Barcelona, Barcelona, España Grand Hyatt Barcelona A tiempo completo

    Front Desk Host/Receptionist Job DescriptionAbout the Role:As a Front Desk Host/Receptionist at Grand Hyatt Barcelona, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your primary responsibility will be to manage the front desk operations, ensuring seamless check-in and...

  • Front Desk Ambassador

    hace 2 semanas


    Barcelona, Barcelona, España Marriott International A tiempo completo

    Job SummaryAs a Front Desk Ambassador at The Barcelona EDITION, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. You will be empowered to deliver exceptional service, taking the initiative to anticipate and meet the needs of our guests.Main ResponsibilitiesProvide a warm and...

  • Front Desk Ambassador

    hace 2 semanas


    Barcelona, Barcelona, España Edition Hotels A tiempo completo

    We are seeking a skilled and charismatic Front Desk Ambassador to join our team at Edition Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.Our ideal candidate will be an outgoing and authentic individual who is passionate about...

  • Front Desk Ambassador

    hace 3 semanas


    Barcelona, Barcelona, España Marriott International A tiempo completo

    Job SummaryAs a Front Desk Ambassador at Marriott International, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of memorable. With a passion for delivering outstanding customer experiences, you will be empowered to move about your space and do what needs to be done to make our guests...


  • Barcelona, Barcelona, España Marriott International, Inc A tiempo completo

    **Job Summary**As a Lifestyle Front Desk Agent, you will be the face of our hotel, providing exceptional service to our guests and creating a memorable experience for each and every one of them. You will be responsible for handling guest arrivals and departures, managing room assignments, and ensuring that every guest feels welcome and cared for.**Key...


  • Barcelona, Barcelona, España Marriott International, Inc A tiempo completo

    **Job Summary**As a Lifestyle Front Desk Agent, you will be the face of our hotel, providing exceptional service to our guests and creating a memorable experience for each and every one of them. You will be responsible for handling guest arrivals and departures, managing room assignments, and ensuring that every guest feels welcome and cared for.**Key...


  • Barcelona, Barcelona, España Sonder A tiempo completo

    Role OverviewWe are seeking a highly skilled and enthusiastic Front Desk Hospitality Agent to join our team at Sonder. As the face of our company, you will be responsible for delivering exceptional guest service and creating a warm and welcoming environment for our guests.Key Responsibilities:Provide personalized support to guests, addressing their needs and...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Aire Ancient Baths A tiempo completo

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional guest experience.Key Responsibilities:Client Experience: Ensure a high level of satisfaction among our...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Aire Ancient Baths A tiempo completo

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a key member of our front office team, you will be responsible for ensuring a seamless and exceptional guest experience.Key Responsibilities:Client Experience: Ensure a high level of satisfaction among our...

  • Front Desk Ambassador

    hace 3 semanas


    Barcelona, Barcelona, España Hyatt Hotels Corporation A tiempo completo

    Are you passionate about delivering exceptional guest experiences? As a Front Desk Host/Receptionist at Hyatt Hotels Corporation, you will be the face of our brand, responsible for creating memorable moments for our guests. Your role will involve managing the guest check-in process, communicating hotel services and promotions, and providing personalized...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Mandarin Oriental Hotel Group Limited A tiempo completo

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Mandarin Oriental Hotel Group Limited. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to our guests.Key Responsibilities:Supervise and...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Mandarin Oriental Hotel Group Limited A tiempo completo

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Mandarin Oriental Hotel Group Limited. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to our guests.Key Responsibilities:Supervise and...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at AC Hotel by Marriott Gava Mar. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesManage front desk...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at AC Hotel by Marriott Gava Mar. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesManage front desk...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Aire Ancient Baths A tiempo completo

    Front Desk Supervisor Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a Front Desk Supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience with us.Key Responsibilities:Client Experience:...

  • Front Desk Supervisor

    hace 4 semanas


    Barcelona, Barcelona, España Aire Ancient Baths A tiempo completo

    Front Desk Supervisor Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aire Ancient Baths. As a Front Desk Supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience with us.Key Responsibilities:Client Experience:...