Front Desk Ambassador
hace 4 semanas
Sonder is a hospitality company that's revolutionizing the way people stay in cities. We're on a mission to make a world of better stays open to all.
Our properties are unique, with bespoke designs and a mix of rooms, suites, and apartments. But it's not just about the space - it's about the experience. We use technology to make it easy for guests to navigate their stay, from check-in to checkout.
The RoleWe're looking for someone who's passionate about hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience.
As a Front Desk Hospitality Agent, you'll be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
You'll guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
Here are some key responsibilities:
- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
- Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
We're looking for someone with demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
You should be personable, service-minded, and positive, with excellent problem-solving skills and a proactive approach to addressing guest needs.
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