VCC VAT and Supplier Income Recovery Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: We are part of Finance, Global Financial Services department. The VAT and Supplier Income Recovery Manager will lead a team responsible for ensuring accurate VAT compliance and maximizing supplier income recovery opportunities for VCC suppliers. This role will oversee end-to-end processes related to VAT and Supplier Income supplier claims, and recovery audits, ensuring adherence to regulatory requirements and internal policies. The position requires English conversational speaking skills, as the role requires recurrent engagement with stakeholders and suppliers to support them onsite, over the phone or by virtual meetings, as well as communication by email with suppliers and internal colleagues. Responsibilities: Team Leadership: Manage and develop a team of 4 PTP Officers, providing guidance, training, and feedback. VAT Compliance: Oversee VAT recovery processes and support the reporting activities across multiple jurisdictions. Supplier Income Recovery: Drive initiatives to identify and recover supplier income invoices through audits, claims, and process improvements. Process Optimization: Implement best practices and automation to improve efficiency and accuracy in VAT and Supplier Income recovery workflows. Stakeholder Management: Collaborate with Finance, Commercial Teams, and Tax department to resolve discrepancies and ensure compliance. These include: Escalation of cases where challenges/errors have been identified, Provide and ask for feedback, clarifications and updates as needed Risk Management: Monitor regulatory changes and assess potential impacts on VAT and supplier recovery processes. Skills Excellent problem-solving, and negotiation skills. Detail-oriented with a focus on accuracy and compliance. Ability to manage multiple priorities in a fast-paced environment. Strategic thinker with a continuous improvement mindset. Strong leadership and communication abilities. English, conversational level. Proficiency in ERP systems (SAP, Oracle) and advanced Excel skills. Experience Experience in the travel industry Tax invoices management experience is desirable. Qualifications Bachelor’s degree in finance, Accounting, or related field (CPA or equivalent preferred). Minimum 5 years of experience in PTP (Purchase to Pay) Processes, with at least 2 years in a supervisory role. Strong knowledge of international VAT regulations and recovery audit practices. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.