Mapping & Content Manager

About the companyAt Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.About the roleWe’re hiring a Mapping & Content Manager to own the accuracy, completeness, and performance of our hotel mapping and content pipelines across suppliers and clients. You’ll ensure that properties are correctly matched to our master catalog, that content coverage is high and up to date, and that our processes hit stringent SLAs and QA targets. Depending on experience, you’ll contribute as a hands-on technician, lead quality and SOPs, or manage the end-to-end program and cross-functional improvements. (Role seniority will be calibrated during the process.Key responsibilitiesDaily mapping operationsPerform hotel ID mapping between supplier/client datasets and Nuitée’s master database; create new master records when needed after validation. Maintain SLA timelines and ≥98% mapping accuracy.Map and reconcile inventories between CoreAPI/LiteAPI, Cupid, and partner sources (e.g., Revolut), and run QC reviews to prevent losses.Quality control & content healthRun daily QC on 5–10% of total mappings; validate complex or ambiguous cases and resolve disputes.Maintain and improve the mapping rulebook; correct mapping errors and proactively block incorrect Hotel IDs from updates.Monitor content coverage and freshness across sources (e.g., Booking.com, Expedia), aiming to keep ≥90% of sellable hotels with complete content; coordinate with Product/Content for pulls, frequency, and gap closure.Process, SOPs & toolingDefine, update, and enforce SOPs across supplier/client first-time mapping, ongoing updates (manual & automated), special feeds, and inventory checks (deduplication, database health, cross-product sync).Partner with Tech/Product to improve automation, connectors, and data integration; flag discrepancies or tool errors to the Cupid team.Reporting & continuous improvementOwn KPIs and QA frameworks; review weekly/monthly performance and drive measurable improvements, including bulk/high-impact client mappings.Collaborate closely with Content, Tech, Product, and Supply to align mapping and content health with business goals.Our ideal candidate3–5+ years in data operations, catalog/mapping, or content management, ideally in travel, e-commerce, or similar industries.Proven track record working with large datasets, entity resolution, and QA processes.Understanding of hotel inventories, OTA content standards, and supplier/client data feeds.Experience with Booking.com / Expedia content pipelines or similar platforms is a plus.Proficiency with Excel/Sheets and SQL for data investigation.Familiar with APIs, ETL tools, and automation pipelines.Comfortable defining SOPs and visualizing KPIs/QA metrics via dashboards.Why Nuitee?At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.