Head of Customer Service
hace 2 días
ResponsibilitiesExperiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.Lead and develop a large and diverse team promoting collaboration, proactivity, and a customer‑centric mindset.Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution.Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality.Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio.Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives.Lead the Documentation team ensuring efficient and risk‑free vehicle transfer processes to the final customer.Drive process automation to reduce handling time and enhance overall customer experience.QualificationsDegree in Business Administration, Economics, or related fields; MBA or complementary training is a plus.Experience leading large teams (20 people) in Customer Service, After‑Sales, or similarly complex environments.Strong continuous‑improvement mentality, strategic approach, and results orientation.Experience managing third‑party agreements, negotiations, and KPI tracking.Excellent analytical, organizational, and strategic planning skills.Experience in process automation and managing complex operational workflows.Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics).Experience with data visualization and reporting tools (Tableau, Redash).C1 level of English (spoken and written).Additional InformationPermanent contract and competitive compensation package with real opportunities for growth based on performance.Flexible compensation options.A dynamic and diverse international environment within a fast‑growing company. xsgfvud Access to continuous training through Auto1 Academy and biannual performance evaluations.Department / Functional Area: RetailRemote WorkNoEmployment TypeFull‑timeVacancy1#J-18808-Ljbffr
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Head of Customer Service
hace 5 días
Madrid, España AUTO1 Group A tiempo completoJoin to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
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Head of Customer Service
hace 1 día
Madrid, España AUTO1 Group A tiempo completoJoin to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
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Head of Customer Service
hace 1 semana
Madrid, España DAZN Group A tiempo completo**Job Title**: - Head of Customer Service**Location**: - Madrid, Spain**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! - As we bring new ideas to...
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Head of Service
hace 1 día
Madrid, España AUTO1 Group A tiempo completoJoin to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
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Head of Customer Service
hace 2 días
Madrid, España AUTO1 Group A tiempo completoJoin to apply for theHead of Customer Servicerole atAUTO1 Group Descripción de empresaAre you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...
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Head of Customer Service
hace 7 días
Madrid, España Auto1 Group A tiempo completoJoin to apply for theAumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.Head of Customer Servicerole atAUTO1 GroupDescripción de empresaAre you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding...
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Director of Customer Service
hace 5 días
Madrid, España AUTO1 Group A tiempo completoUna empresa en crecimiento busca un Head of Customer Service para liderar un equipo de atención al cliente en transformación, optimizando procesos y garantizando una experiencia excepcional para los clientes. Se requiere experiencia en liderazgo de equipos, gestión de contratos y un enfoque analítico. Se ofrece un contrato permanente y un paquete de...
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Director of Customer Service
hace 1 día
Madrid, España AUTO1 Group A tiempo completoUna empresa en crecimiento busca un Head of Customer Service para liderar un equipo de atención al cliente en transformación, optimizando procesos y garantizando una experiencia excepcional para los clientes. Se requiere experiencia en liderazgo de equipos, gestión de contratos y un enfoque analítico. Se ofrece un contrato permanente y un paquete de...
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Director of Customer Service
hace 7 días
Madrid, España Auto1 Group A tiempo completoUna empresa en crecimiento busca un Head of Customer Service para liderar un equipo de atención al cliente en transformación, optimizando procesos y garantizando una experiencia excepcional para los clientes.¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.Se...
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Head of Customer Service
hace 2 semanas
Madrid, España AUTO1 Group A tiempo completoResponsibilities Lead and develop a large and diverse team promoting collaboration, proactivity, and a customer‑centric mindset. Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution. Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and...
