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Technical Support RepresentativePor favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación.RISCO Groupis a leading global manufacturer of advanced security solutions, renowned for its technological innovation and international presence. With millions of satisfied customers and regional offices worldwide, RISCO specializes in developing cloud-based security systems and connected home solutions.Key ResponsibilitiesServe as the primary technical support for the sales team and customers.Ensure high customer satisfaction with RISCO products and services by meeting and exceeding commercial obligations.Continuously develop technical skills to meet current and future needs of RISCO and its customers.Represent customer needs, including serviceability and product enhancement requests, to relevant RISCO teams to ensure proper handling and support regional objectives.Maintain accurate CRM data reflecting case statuses and account activities.Continuously improve support efficiency, quality, and related processes.Collaborate with local and international technical teams, adhering to shared tools, processes, and documentation.Customer-Focused ActivitiesTake ownership of assigned service requests, monitor their progress, and elevate issues when necessary to ensure timely resolution and maximum customer satisfaction.Plan, schedule, and execute technical activities (maintenance, troubleshooting, installations, upgrades) with minimal disruption to the customer.Maintain understanding of commercial commitments and support obligations for each customer account.RequirementsExperience as a technical support engineer.Creative, "out-of-the-box" problem solver.Highly motivated, professional, and proactive.Excellent communication and interpersonal skills, capable of handling multiple stakeholders.Ability to work independently in a challenging and dynamic environment.Experience preparing and delivering technical presentations to customers.Bachelor’s degree in Software, Electronics, Computer Science, or a related technical field. xsgfvud Professional working proficiency in English (written and spoken).Location: Madrid, SpainType of employment: On-siteProject: Cloud-based security solutionsSend your resumesend resume#J-18808-Ljbffr
