Technical Support Engineering

About Hikrobot
Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions , committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision , Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.

Location
Based in Spain (frequent travel across EU required)

About the Role
As a Technical Support Engineer at Hikrobot , you will be responsible for the successful deployment, integration, and ongoing support of our autonomous mobile robotics (AMR) and material handling systems across the Pan-European region. You will act as the primary technical representative for customers, ensuring system performance, reliability, and high customer value throughout the product lifecycle

Key Responsibilities

1 . Project Deployment & Commissioning
Lead on-site installation, configuration, and acceptance testing of AMR and related robotics systems at customer sites.
Configure navigation maps, SLAM/positioning, scheduling rules, charging and docking points, and interfaces with conveyors, lifts, access systems, and PLCs.
Support integration with customer WMS/MES/ERP systems.
2 . Technical Support & Troubleshooting
Provide remote and on-site technical support, diagnosing and resolving issues across hardware, software, networking, and system integration layers.
Analyze navigation anomalies, task scheduling issues, communication faults, and performance irregularities.
Work closely with R&D teams to submit detailed reports and drive product enhancements.
3 . Customer Training & Enablement
Deliver structured training to customers and regional partners on system operation, maintenance, software tools, and best practices.
Produce high-quality documentation, troubleshooting guides, and operational manuals.
4 . Operations Monitoring & Optimization
Monitor fleet performance metrics (uptime, alert frequency, battery health, throughput, scheduling efficiency).
Propose data-driven optimization plans — including route refinement, process adjustment, and scheduling strategy improvements.
Support multi-site scaling, upgrades, and long-term operations for customers across Europe.
5 . Cross-Functional Collaboration
Act as a key technical liaison between customers, the regional service organization, and Hikrobot’s global R&D teams.
Collect and communicate customer implementation feedback and business needs to inform product development.
Coordinate with parts logistics, third-party vendors, and regional service partners.
6 . Travel Requirement
~ High travel demand (~70–80%), covering multiple EU countries to support customer deployments and operations.


Qualifications

Required:
~ Bachelor’s degree or above in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or related technical field.
~2–5+ years of hands-on experience in automation, mobile robotics (AGV/AMR), or warehouse logistics system support/engineering.
~ Solid understanding of SLAM, laser/vision localization, navigation planning, scheduling, and fleet management systems.
~ Strong system integration experience including network communication, interface setup, and debugging.
~ Excellent customer communication skills with the ability to independently drive on-site problem resolution.
~ Fluent Mandarin, Spanish and English as a working language; EU driver’s license preferred.

Preferred:
Proficiency in one or more European languages (German, French, Dutch, Italian, etc.).
Experience with WMS/MES/ERP integration or industrial PLC systems.
Knowledge of the warehousing and logistics sector (3PL, e-commerce, automotive, electronics manufacturing).


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