Technical Support Specialist

Job Title: Technical Service Specialist - EuropeLocation: Europe (with extensive travel across European region, approx. 50%)The Opportunity:We are seeking a motivated Technical Service Specialist to support customers across Europe with hands-on technical expertise in polymer materials. This role bridges our material solutions with customer applications, working closely with sales, customers, and internal R&D to drive technical support, application development, and business growth.Key Responsibilities:- Work closely with the European sales team to visit customers, understand application needs, and provide technical support. - Serve as the main technical contact for assigned customers, resolving technical issues and delivering training and presentations. - Support business development by identifying new applications and contributing technical input to new product launches. - Participate in application development with customers and internal R&D teams, including material customization. - Manage material certifications in line with customer and regulatory requirements (e.g. REACH, RoHS, food contact, automotive). - Provide on-site technical support, including trial molding, process optimization, troubleshooting, and material selection. - Handle customer complaints, conduct root cause analysis, and implement corrective actions with internal teams. - Provide market and customer feedback to sales, R&D, and product management; maintain technical and support records.Qualifications & Requirements:- Master's degree or higher in Polymer Science, Materials Science, Chemical Engineering, or a closely related field. Ph.D. is a plus. - Minimum of 3 years of relevant experience in research & development (R&D), technical service, or application engineering within the polymer materials industry (e.g., plastics, elastomers, composites).Technical Skills:- In-depth knowledge of polymer chemistry, material structure-property relationships, and various polymer processing technologies (e.g., injection molding, extrusion, etc). - Familiarity with material testing methods and characterization techniques. - Understanding of relevant industry regulations and certification processes (e.g., REACH, RoHS, FDA, ISO standards) is advantageous.Core Competencies:- Excellent communication and interpersonal skills, with the ability to effectively interact with customers at all levels, including engineers, technicians, and purchasing managers. - Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving technical challenges. - Customer-focused mindset with a passion for delivering exceptional service and building strong customer relationships. - Ability to work independently and as part of a cross-functional team (sales, R&D, quality). - Results-oriented with a /"can-do/" attitude and strong project management skills.Language & Other Requirements:- Fluency in English is essential (written and spoken). Proficiency in additional European languages (e.g., German, French, Italian, Spanish) is a significant advantage. - Must be willing and able to travel extensively throughout the European region, approximately 50% of the time.How to Apply:If you are a motivated professional looking for an exciting challenge and meet the above requirements, please submit your CV/resume and a cover letter detailing your relevant experience and why you are interested in this position to sjwangF@whchem.com.Please include /"Technical Service Specialist - Europe/" in the subject line of your email.We thank all applicants for their interest; however, only those selected for an interview will be contacted.