Assistant Guest Services Manager

hace 3 días

Málaga, España Swish Marbella A tiempo completo

We are looking for an experienced Guest Services Assistant to join our existing guest-services departments. Someone vibrant, reliable and energetic, with a passion to grow within our small but trustworthy team. A true “do-er”, able to think on the spot and provide solutions that adhere to our values and mission. La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. Responsibilities: Serve as the face of Swish, acting as a primary point of contact for guests and handling all client-facing enquiries with professionalism and discretion. Conduct pre-arrival, in-stay, and post-departure property inspections to ensure each home consistently meets Swish standards. Manage and coordinate all guest requests before arrival, during the stay, and at check-out, with a solutions-focused and efficient approach. Arrange and oversee guest services , including private chefs, housekeeping schedules, additional cleaning, laundry services, maintenance support, and other in-villa services as required. Liaise closely with in-house teams and trusted external suppliers to ensure seamless service delivery and rapid issue resolution. Oversee and support check-in and check-out processes , ensuring a smooth, welcoming, and professional guest experience. Anticipate guest needs and proactively recommend services to enhance comfort and overall satisfaction. Maintain clear internal communication and detailed follow-ups on all guest-related matters. Perform other ad-hoc operational and guest-facing tasks as required to uphold Swish’s high service standards. Requirements: Previous experience working in renowned 5-star hotels is essential, such as: Four Seasons, The Ritz. Rosewood, Belmond, Mandarin Oriental, EDITION, Fairmont, Shangri-La, Waldorf Astoria, Six Senses, Marbella Club, Puente Romano etc. A highly seasoned service professional with a proven background in managing customer expectations. Strong administrative skills, capable of improving backend processes, taking inventory, and responding to emails and calls. Attention to detail and ability to maintain high standards. Excellent phone manner and communication skills in fluent English and Spanish. Flexibility/ availibility to adapt to changing schedules and demanding clients. Think outside the box, solution-driven, and unafraid to innovate to solve problems. What we offer: Spanish Employment Contract with attractive starting salary. xsgfvud Opportunities to grow in the role and manage a small team.

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