Customer Success Manager

Customer Success Manager - TF Pay (Portugal)Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.BarcelonaJoin our Movement and Champion Restaurant CultureAt TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.Discover life at TheForkActivate restaurants on TheFork Pay by managing a pipeline: outreach, pitching and follow-up using aconsultative sales approach .Drive adoption and usage, prioritizing high-potential accounts in coordination with Sales, AMs and KAMs.Handleinbound cases(churn requests, payment issues, trainings, operational questions) and perform retention or reactivation actions when needed.ManageStripe account verifications and unblockings , including documentation review and coordination with restaurants.Act as aTheFork Pay ambassadorfor the Portuguese market, supporting and enabling commercial teams.Coordinate closely withGift Cards / B2C teams , staying up to date on campaigns and new customers to pitch added value to restaurants.Identify and proposepractical improvement ideasto increase product adoption and reduce friction, based on day-to-day restaurant feedback.Who you are:You Must Meet These Critical QualificationsExperience in aB2B customer-facing role(Customer Success, Account Management or Customer Support).Comfortable withphone-based communication , including outbound calls and follow-ups.Able to handleoperational and technical topics , especially related to payments.Strong communication skills and ability to work cross-functionally.Native or fluent Portuguese is mandatory ;English is required .Hands‑on, structured and execution‑oriented mindset.You Can Impress With These AdditionsExperience working withrestaurants or hospitality businesses .Exposure tocommercial or customer-facing rolesin B2B environments.Comfortable handlingcustomer objections and complex conversations .Proactive mindset with interest inimproving product adoption .What we offer you:A permanent contract (that can be useful in life) Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)Competitive fixed salary and bonusLunch vouchers available for each working day (because yes, we like to try our best restaurants)International teams and a multicultural environment spanning 10 offices across EuropeHighly inclusive working environment Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etcContinuous learning and development programsFree access to the Calm app to help you build resilience wherever you are in your mental health journeyDedicated parental leave and caregiver leave policies (12 weeks fully paid) A program dedicated to helping you have the best work/life balanceHealth insurance fully covered by the companyLife & Disability Insurance at no cost to the employeeAmazing offices with dining, a coffee point on each floor, and leisure areaAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law – has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.TheFork is committed to a fair recruitment process. xsgfvud If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly.#J-18808-Ljbffr