Technical Account Manager

Job Description We’re PayRetailers, and we offer cutting‑edge payment solutions that empower businesses to succeed in Latin America & Africa.Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.We’re looking for a new Technical Account Manager to help us deliver world‑class onboarding and support for our merchants.About The Role This role is pivotal in ensuring that merchants integrate efficiently with our APIs, benefit from the best possible UX/UI, and achieve optimal conversion rates.You’ll be the bridge between our clients, commercial teams, and tech experts—turning technical challenges into smooth, scalable solutions.Job RequirementsBachelor’s degree in Computer Science, Systems Engineering, Business Administration, or related fields.2+ years of experience in technical support, technical account management, or solutions engineering, preferably in payments, fintech, or SaaS.Working knowledge of data analysis and operational performance metrics.Hands‑on experience or strong knowledge in RESTful APIs & Design Patterns, HTTP status codes & best practices, JIRA & Freshdesk (or equivalent ticketing/issue tracking tools), API testing/management tools (Postman, Insomnia, etc.), and basic knowledge of webhooks, SDKs, and authentication flows (OAuth, API Keys).Strong customer relationship and interpersonal skills, able to translate technical concepts into clear business impact.Fluent in English (Spanish and/or Portuguese is a plus).Job ResponsibilitiesMerchant Onboarding: Guide merchants through the technical integration process, identifying their needs and growth opportunities.Integration Expertise: Understand and support the different integration methods available within the PayRetailers ecosystem (APIs, SDKs, hosted solutions, etc.).Incident Management: Diagnose, troubleshoot, and resolve technical incidents quickly, following a structured and proactive process.Conversion Optimization: Partner with merchants to improve UX/UI flows and maximize payment acceptance and conversion rates.Proactive Support: Analyze data and monitor key metrics to anticipate issues and recommend improvements.Cross‑Functional Collaboration: Lead interdepartmental calls with merchants, gateways, and internal teams (Sales, Account Management, Product, IT).Feedback Loop: Collect and communicate technical requirements, feature requests, and pain points from merchants to product and engineering.Reporting: Generate clear monthly reports summarizing performance, incidents, and improvements.Job BenefitsHybrid working model: 2 days from home.26 vacation days a year.Language classes & professional courses.Free catering & snacks in the office.Private health insurance.Afternoon off on your birthday.If you’re passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for youApply today and help us shape the future of the PayTech industryTo get an idea of what life at PayRetailers is like, check out our Instagram and ourAbout Us Page .Seniority level Entry levelEmployment type Full‑timeJob function Business DevelopmentReferral Referrals increase your chances of interviewing at PayRetailers by 2x.Our commitment to diversity, equity & inclusionAt PayRetailers, diversity, equity, and inclusion aren't just values – they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team.Please feel free to include your pronouns in your application (e.g. she/her, he/him, they/them, etc.).#J-18808-Ljbffr