Incident Manager – Power BI
hace 1 semana
Freelance project via Shakers · Remote from Spain (Madrid based preferred) · 4–5 months project We’re supporting a leading payments-sector company in finding an Incident Manager to join their Merchant Operations team. A key role at the intersection of business and technology , ensuring that incidents affecting merchant activity (POS terminals, acquiring, payment flows) are resolved quickly and accurately. What You’ll Do Lead the end-to-end incident lifecycle for issues impacting merchants (business + software). Classify and prioritize incidents (critical, urgent, medium, basic). Coordinate and follow up with IT, Systems, Operations and Business teams . Act as the main point of communication with stakeholders. Build and maintain dashboards and reports in Power BI for management. Oversee providers, track SLAs and support change control processes. Document impact, status and resolution progress clearly and consistently. What You Bring Experience in Service Management / Production Support (ISO 27001). Understanding of Business Continuity (ISO 22301). Strong background in Incident Management & Change Control . Solid communication skills working across multiple teams and vendors. Tools: Ticketing systems, Excel , Power BI , SharePoint. Ideally familiar with payments / acquiring / merchant operations . Nice to Have Banking environment experience. English for reading technical documentation. Based in Madrid or nearby Project Details Freelance collaboration through Shakers 100% remote (Spain-based candidates preferred) Duration: 4–5 months (maternity leave coverage)
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Incident Manager – Power BI
hace 1 semana
Madrid, España Shakers A tiempo completoIncident Manager – Power BI (Payments Operations)Shakers Madrid, Community of Madrid, SpainDirect message the job poster from ShakersFreelance project via Shakers · Remote from Spain (Madrid based preferred) · 4–5 months projectWe’re supporting a leading payments‑sector company in finding an Incident Manager to join their Merchant Operations team.A...
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Incident Manager
hace 5 días
Madrid, España Shakers A tiempo completoIncident Manager – Power BI (Payments Operations) Shakers Madrid, Community of Madrid, Spain Direct message the job poster from Shakers Freelance project via Shakers · Remote from Spain (Madrid based preferred) · 4–5 months project We’re supporting a leading payments‑sector company in finding an Incident Manager to join their Merchant Operations...
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Incident Manager – Power BI
hace 2 semanas
Madrid, Madrid, España Shakers A tiempo completoFreelance project via Shakers · Remote from Spain (Madrid based preferred) · 4–5 months projectWe're supporting a leading payments-sector company in finding anIncident Managerto join theirMerchant Operationsteam.A key role at the intersection ofbusiness and technology, ensuring that incidents affecting merchant activity (POS terminals, acquiring, payment...
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Remote Incident Manager
hace 7 días
Madrid, España Jordan martorell s.l. A tiempo completoA leading payments-sector company is seeking an Incident Manager for a freelance project based in Madrid. This role involves managing the end-to-end incident lifecycle, coordinating with multiple teams, and maintaining dashboards in Power BI. The ideal candidate has experience in service management and incident management, with strong communication skills....
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Incident Manager – Power BI
hace 1 semana
Madrid, España Shakers A tiempo completoFreelance project via Shakers · Remote from Spain (Madrid based preferred) · 4–5 months projectWe're supporting a leading payments-sector company in finding an Incident Manager to join their Merchant Operations team.A key role at the intersection of business and technology, ensuring that incidents affecting merchant activity (POS terminals, acquiring,...
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Incident Manager – Power BI
hace 1 semana
Madrid, España Shakers A tiempo completoFreelance project via Shakers · Remote from Spain (Madrid based preferred) · 4–5 months project We're supporting a leading payments-sector company in finding an Incident Manager to join their Merchant Operations team. A key role at the intersection of business and technology , ensuring that incidents affecting merchant activity (POS terminals, acquiring,...
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Power BI Incident Manager
hace 1 semana
madrid, España Shakers A tiempo completoA leading payments-sector company is seeking an Incident Manager to join their Merchant Operations team in Madrid. This freelance role involves managing the end-to-end incident lifecycle and working closely with IT and Business teams to ensure quick resolutions. Candidates should have a solid background in Service Management, Change Control, and familiarity...
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Incident Manager
hace 3 semanas
Madrid, España Shakers A tiempo completoFreelance project via Shakers · Remote from Spain (Madrid based preferred) · 4–5 months project ¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar". We’re supporting a leading payments-sector company in finding an Incident Manager to join their...
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Incident Manager Power BI
hace 2 semanas
Madrid, España IT Partner A tiempo completoBuscamos un Perfil Incident Manager para el área de operaciones de comercios . El área de operaciones se encuentra entre el área de negocio y el área de tecnología, y las funciones de este perfil son las de gestionar todas la incidencias, tanto de negocio, como las incidencias de Software que afectan a la actividad de los comercios (clientes del banco...
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Incident Manager Power BI
hace 7 días
Madrid, España IT Partner A tiempo completoBuscamos unPerfil Incident Manager para el área de operaciones de comercios. El área de operaciones se encuentra entre el área de negocio y el área de tecnología, y las funciones de este perfil son las de gestionar todas la incidencias, tanto de negocio, como las incidencias de Software que afectan a la actividad de los comercios (clientes del banco en...
