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Onboarding Specialist Team Lead Italian MarketLa información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.Join to apply for the Onboarding Specialist Team Lead Italian Market role at Factorial.Base pay rangeThis range is provided by Factorial. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.The RoleDevelop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.Manage a team of Onboarding Specialists (from 4 to 7 people) to ensure high performance and achievement of targets.Monitor team performance metrics and take actions to address gaps and improvements.Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.Motivate your team and give feedback constantly.Help create a fun, high‑energy environment where people love coming to work.Maintain consistency in hitting duration and retention targets.Your ProfilePreferred experience in B2B SaaS environment.Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.Speak fluent English and Italian.Strong analytical and problem‑solving skills.Ability to manage multiple priorities in a fast‑paced environment.Passionate about technology and customer service.Knowledge of the HR industry will be valuable.Strong communication skills.Adaptability skills, ability to pivot strategies based on market changes, customer feedback, and internal goals.Experience with project management methodologies to ensure timely and successful onboarding of new clients is a plus.We’re looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we’d love to hear from youWhy Join Factorial?International, stimulating, and collaborative environment in the heart of Barcelona.Real growth opportunities in a rapidly expanding company.The chance to have a direct impact on an ambitious project in a constantly evolving sector.BenefitsHigh growth, multicultural and friendly environment.Continuous training and learning based on your needs.Alan private health insurance.Healthy life with Gympass (Gyms, pools, outdoor classes).Save expenses with Cobee.Language classes with Yolk Academy.Get the most out of your salary with Payflow.Breakfast in the office and organic.Nora and Apeteat discounts.Pet friendly.About UsFactorial is an all‑in‑one HR software fast‑growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralise people data and make better business decisions. We serve thousands of customers in over 60 countries across industries and have built a super diverse and multicultural team of over 1000 people in Barcelona, Brazil and Mexico.Our ValuesWe own it: We take responsibility for every project. We make decisions, not excuses.We learn and teach: We’re dedicated to learning something new every day and, above all, sharing it.We partner: Every decision is a team decision. We trust each other.We grow fast: We act fast. We think that the worst mistake is not learning from them. xsgfvud Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Human ResourcesIndustries: Software DevelopmentReferrals increase your chances of interviewing at Factorial by 2xGet notified about new Human Resources Team Lead jobs in Barcelona, Catalonia, Spain.#J-18808-Ljbffr
