Portuguese Delivery Payroll Senior Associate

Position: Portuguese Delivery Payroll Senior Associate

Location:
Spain, Portugal (Remote) Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Role To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required. Main Responsibilities
- Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
- Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Support System Maintenance Testing
- Liaise and transact with Third Parties
- SOC Controls completed on time and with the necessary evidences
- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
- Maintenance of DWIs to ensure processes are up to date and reflective of the service
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed accurately and on time
- STRADA Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned Desired Experience Professional / Job Experience
- Strong knowledge of MS Office tools such as Excel, Word, PowerPoint, Copilot
- Flexibility to support a global and fast paced environment
- Attention to details
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Education and Training
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
- HRIS knowledge: Workday, SSFF, Oracle
- ERP knowledge: SAP preferred or alternatively A3 or PeopleSoft knowledge Desirable
- Experience working with HR and payroll data Our Values Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

We offer
you a competitive total rewards package, continuing education & trainin