IT Customer Service Representative
Hace 4 días
Sevilla, España
Accenture
Jornada completa
Gratis con email o Google
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Gratis con email o Google
Al continuar, aceptas nuestros Términos & Política de Privacidad.
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Technical Support, fostering a collaborative environment where continuous learning and contribution are encouraged. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.
Drive incident and outage management, investigation, and restoration processes.
Monitor systems and analyze trends to enhance performance and prevent future incidents.
Track and facilitate the acceptance of changes to production environments.
Operate information technology production services in alignment with established protocols and service level agreements.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in Customer Technical Support.
Advanced proficiency in Customer Satisfaction.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced Quality Assurance (QA).
Intermediate problem solving.
Intermediate communication skills.
Beginner analytical thinking.
Beginner adaptability.