Accounting & Tax Support Specialist – Spain

Shine is the financial copilot for entrepreneurs and small business owners. Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin. Part of something bigger Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe. We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium. Your hiring experience matters Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive. If this sounds like somewhere you want to grow, we'd love to hear from you. Custumer Support at Shine Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day. We don't just solve issues—we build trust, empower users, and continuously improve our products through customer feedback. As part of the team, you will:
- Deliver an exceptional support experience across every customer interaction.
- Partner closely with Product, Engineering, and other internal teams to improve our solutions.
- Turn customer feedback into actionable product improvements.
- Help customers adopt and maximize the value of our tax and accounting software.
- Contribute to customer satisfaction, retention, and long-term success. Help shape the future of accounting and tax software We're looking for more than a Customer Support professional. We are looking for someone with real-world experience in Spanish accounting and taxation who understands the day-to-day challenges faced by accountants, accounting firms, professional practices, and businesses. You may currently work in an asesoría, gestoría, accounting firm, tax consultancy, or finance/accounting department, and you're interested in using your expertise in a more customer-focused and technology-driven environment. Your knowledge of accounting and taxation will be essential to helping customers solve complex challenges and get the most value from our software. About the Customer Support team Our Customer Support team is at the heart of the customer experience, helping businesses and accounting professionals get the most value from our software every day. We don't just solve issues, we build trust, empower users, and continuously improve our products through customer feedback. As part of the team, you will:
- Deliver an exceptional support experience across every customer interaction.
- Partner closely with Product, Engineering, and other internal teams to improve our solutions.
- Turn customer feedback into actionable product improvements.
- Help customers adopt and maximize the value of our tax and accounting software.
- Contribute to customer satisfaction, retention, and long-term success. Your Role As an Accounting & Tax Support Specialist – Spain, you'll be the trusted point of contact for customers using our tax and accounting software. Your practical experience in Spanish accounting, taxation, and administrative processes will enable you to understand customer challenges and provide accurate, practical, and high-quality guidance. You don't need to come from a traditional Customer Support background. Your accounting and tax expertise is the foundation of this role. In this role, you will:
- Provide functional support and resolve customer inquiries related to our accounting and tax software.
- Assist accounting firms, professional practices, and businesses with accounting, tax, and administrative processes.
- Guide customers through accounting entries, tax-related workflows, and regulatory requirements within the platform.
- Support customers using billing, invoicing, collections, and other relevant accounting features.
- Translate complex accounting or tax questions into clear and practical guidance.
- Troubleshoot issues and elevate complex cases when needed.
- Identify recurring customer challenges and communicate product improvement opportunities.
- Educate users on best practices to maximize adoption and effective use of our solutions.
- Collaborate with Product, Engineering, and other internal teams to continuously enhance the customer experience. About you This role is ideal for someone with a professional backg