Nigerian Customer Support Representative
hace 3 semanas
We Are Hiring: Nigerian Customer Support Agents (iGaming Sector)Barcelona, Spain
FEDCEL GROUP, S.L.
FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We support global partners in the iGaming industry, and we are now expanding our team with Nigerian, English-speaking Customer Support Agents.
Role Overview
As a Customer Support Agent, you will provide iGaming players with prompt, friendly, and professional assistance via phone, ensuring an exceptional service experience.
Key Responsibilities
- Provide customer support to iGaming players in English
- Assist with account issues, payments, bonuses, and game-related questions
- Troubleshoot technical or account problems and escalate when needed
- Accurately document all interactions in the CRM system
- Maintain a customer-focused, solution-oriented attitude
- Represent FEDCEL GROUP, S.L. with professionalism and integrity
Requirements
- Must be a Nigerian citizen
- Fluent English communication skills
- Strong problem-solving and interpersonal skills
- Basic computer proficiency (MS Office, CRM tools, etc.)
- Experience in customer support or iGaming is advantageous, but not essential.
What We Offer
- Opportunity to work in a multicultural, international team
- Professional onboarding and training
- Career growth in the iGaming support sector
- Modern office environment in central Barcelona
Office Locations
Passeig Joan de Borbó 99-101, 7th Floor, Barcelona
C/ Bruc 149, 08037 Barcelona
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