IT Support Specialist

ABOUT CODEWAY Codeway builds category-leading consumer AI apps on mobile and web, at global scale. 600M+ downloads. 60+ apps. 400+ builders across Barcelona and İstanbul. Completely bootstrapped. No board. Profitable since year two. Small teams move faster than big ones. But they need big resources to win at scale. Nobody starts from zero. The problem decides the solution, not us. We turn category wins into six focused vertical companies: Wishlabs (AI Creativity), Wellture (Wellness), Learna (Education), Sparked (Media), Cosmic Jam (Entertainment), and Catalyst Apps (Utilities & Productivity). Each has full ownership and the depth to go further than anyone else in its space. Codeway HQ powers them all. One platform. One team that finds and grows builders. One set of guardrails. Every idea born here starts with an unfair advantage: the platform, the people, and the profits of every product before it. That's the system. Turns out you can do both. Move like an indie. Hit like a giant. POSITION We're looking for an IT Support Specialist to be the day-to-day technical presence in our Barcelona office. This is the role people come to when something isn't working, when a new colleague starts, or when they need access to a tool. You'll own that experience and make it feel effortless. You'll work across Okta, Google Workspace, Jamf Pro, and Freshservice, along with the SaaS platforms our teams depend on. You'll handle support requests, prepare and deploy devices, run onboarding and offboarding, keep our asset and access records accurate, and document what you learn along the way. We're open on level for this role. Whether this is your first IT job or you already have a few years behind you, we'll set the level and scope to match the experience you bring. There's room to grow here either way. That might mean getting properly good at support itself — becoming the person who handles the hardest problems and sets how the team works — or taking on more of the platform work: device management in Jamf, identity and access tasks in Okta, and the automation that removes repetitive work from the team. Where you go from there depends on what you're drawn to, whether that's support, endpoint engineering, identity, or security. You don't need to know our platforms on day one. We're looking for someone with strong fundamentals, good technical instincts, and the curiosity to become genuinely good at them. This is an onsite role, based in our Barcelona office. The people, devices, and meeting rooms you'll support are here, so this is where the work happens. We welcome people with different backgrounds, experiences, and career paths. If you're excited about modern IT operations, endpoint management, and identity, we'd encourage you to apply even if you don't meet every qualification listed below. We care about what you can do, how you think, and your ability to learn as much as we care about what's already on your CV. WHAT YOU'LL BE DOING? IT Support
- Provide hands-on support to colleagues across devices, accounts, connectivity, and SaaS, both in person in Barcelona and remotely for our other locations.
- Work the IT support queue in Freshservice, resolving requests within agreed service levels and escalating issues that need a deeper look.
- Set up, deploy, and troubleshoot laptops, peripherals, and meeting room equipment. Employee Lifecycle & Access
- Run onboarding and offboarding end to end, so new joiners have their equipment and access ready before they arrive, and leavers lose access on the day it's due.
- Handle access requests across our SaaS environment, following our approval model rather than granting access ad hoc.
- Support access reviews by flagging unused accounts, stale groups, and unnecessary permissions. Endpoint & Asset Management
- Support our macOS fleet through Jamf Pro, from enrollment through to application deployment.
- Manage the device lifecycle, from procurement and enrollment through to hand-off, repair, and retirement.
- Keep asset and license records accurate across devices, accounts, and applications. Documentation & Improvement
- Keep runbooks and internal documentation current, and spot the recurring requests that could be handled better.
- Learn scripting and APIs to remove repetitive manual work, with support from the team to get there. WHAT YOU'LL BRING?
- Hands-on experience in IT support, helpdesk, or a similar technical role. Internships, apprenticeships, student jobs, and relevant personal projects count, and we're open to strong new graduates as well as people with a few years behind them.
- A technical education or a demonstrable self-taught foundation. Where you studied matters less than what you can do.
- Comfort with macOS as a primary platform, and genuine curiosity about hardware, operating systems, and networking fundamentals.
- Familiarity with Google Workspace or a comparable productivity and collaboration platform.
- The patience and communica