Privacy & Process Improvement SME, People Team

OverviewWELCOME TO SITAWe’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our technological and communication innovations are the backbone of the global air travel industry.
You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSEThis role sits within the People Team (HR) and focuses on our People processes, data and systems. We are looking for a Privacy, Governance & Process Improvement SME to become our single, accountable point of expertise for the compliant, well-governed and secure management of HR data and systems — and the person who improves how our People processes actually run. Today these responsibilities sit informally across the team.
You’ll lead the People-side privacy program within established privacy and compliance procedures, and you’ll apply a process analysis and Lean mindset to our ways of working. Payroll, Benefits and our AI-enabled services are where that effort is concentrated.
You’ll work within a layered data model — partnering with Data Owners, Data Stewards, Center of Excellence, Process Leads while you lead the programmatic work: guiding retention, running assessments, documenting standards and ensuring diligent process execution.
Work across teams — collaborate closely with HR, IS, Privacy, Legal, Compliance and Procurement, locally and globally.
Own the governance agenda — be the go-to expert for privacy, security and AI governance across People Team systems.
Make the processes better — analyze, map the as-is, remove waste and manual hand-offs, and redesign how Payroll, Benefits and People Ops work day to day.
Become the knowledge hub — consolidate expertise from Global Process Owners, document it, and train the wider team to embed governance and standard ways of working.
Get things done — we need someone with drive who takes an initiative from definition through execution to a measured result, not someone who hands over a report and stops.
Regulatory scope: you’ll ensure our People data and systems stay compliant with GDPR, SOC2 / ISO and the EU AI Act, alongside our internal data retention frameworks.
WHAT YOU WILL DOData Privacy & RetentionOwn and manage OneTrust assessments and workflows for all People Team processes, ensuring GDPR and local compliance.
Lead the definition and enforcement of data retention policies per HR data domain (compensation, talent, workforce, payroll, benefits).
Handle privacy requests, data subject requests and assess new and existing systems — including AI-enabled ones — for privacy and security risk.
Own the privacy side of vendor onboarding and offboarding within the People Team: due diligence, privacy review and approved hosting sign-off.
Coordinate with Data Owners and Data Stewards on the execution of privacy obligations, including personal file (P-file) governance across entities, subsidiaries and joint ventures.
Security, Compliance & AuditLead SOC2 and ISO compliance activities for HR-owned systems and applications.
Be the face of HR system audits — work with internal and external auditors, provide evidence, prepare mitigation plans and drive the agreed remediation with stakeholders.
Run the regular control checks that follow from audit findings, so remediation stays in place rather than lapsing after closure.
Process Analysis & ImprovementDocument the as-is process end to end with the teams doing the work, making hand-offs, workarounds, manual steps and duplicated effort visible.
Baseline before you change: capture handling time, volumes, rework and error rates so improvement can be evidenced rather than asserted.
Design the to-be process with Global Process Owners and local teams — standard work, clear ownership, fewer hand-offs, controls built in rather than bolted on.
Apply Lean thinking: waste identification, root-cause analysis, pilot and scale. Fix the process before automating it.
Document to a high standard: SOPs, process maps, standards and controls — written so someone else can run the process without you.
Own the improvement backlog, translate process change into system requirements, and support testing, UAT and adoption with IS and vendors.
Track and report the realised benefit — effort saved, cycle time, ticket volume, error reduction — against what was estimated.
AI GovernanceSupport the rollout of AI initiatives within the People Team, ensuring alignment with the EU AI Act and internal policies.
Register and risk-classify AI use cases, and evidence human oversight before go-live.
Monitor AI adoption and related risks, and manage change governance for new AI tools and capabilities.
Maintain a working understanding of how our People systems are integrated and where data flows between