Business It Support Specialist

hace 4 semanas


Madrid, España Capitole A tiempo completo

Si eres un Business Support Specialist apasionado por la estabilidad de procesos, la optimización y el soporte a usuarios… queremos conocerte

¿Qué harás?

- Analizar y resolver incidencias reportadas por nuestros agentes de ventas, garantizando una atención ágil y de calidad.

- Monitorizar entornos de producción para detectar posibles problemas, patrones o causas raíz.

- Evaluar y optimizar procesos, identificando ineficiencias y proponiendo mejoras.

- Detectar gaps en el proceso de ventas que puedan mejorar la experiencia del agente.

- Crear documentación externa e interna para potenciar el autoservicio y ampliar la base de conocimiento.

- Comunicarte eficazmente con stakeholders, especialmente equipos de IT, traduciendo procesos complejos a un lenguaje claro.


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