Gestor de Cambios

## Gestor de CambiosApplyremote type: Partially Remotelocations: Tres Cantos, Madrid, Spaintime type: Full timeposted on: Posted Todayjob requisition id: R-63537Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleResponsabilidades principales1. Recepción y validación del cambio Revisar que el cambio está correctamente documentado. Comprobar que están definidos el alcance, la descripción y el objetivo. Verificar que incluye un plan de implantación, rollback, pruebas y ventanas de riesgo. 2. Evaluación del impacto Analizar impacto en infraestructura y aplicaciones de negocio. Revisar si afecta a servicios críticos, horarios sensibles o dependencias. Identificar riesgos asociados. 3. Coordinación con los Affected Teams Asegurar que los equipos técnicos afectados están informados. Validar su disponibilidad durante la implantación. Coordinar dependencias entre torres técnicas. 4. Gestión del ciclo de aprobación Elevar el cambio al comité de CAB/ECAB si procede. Gestionar aprobaciones automáticas o manuales. Notificar a los stakeholders. 5. Planificación Asignar ventana de implantación adecuada. Comprobar que no interfiere con congelamientos (freezers), super-free, cierres contables, etc. Evitar solapamientos con otros cambios de riesgo. Habilidades clave del rol 1.-Técnicas Conocimiento general de infraestructura y aplicaciones. Capacidad de leer documentación técnica. Familiaridad con sistemas de ticketing (Helix, ServiceNow, Remedy...). 2.-Gestión Coordinación entre múltiples equipos. Gestión de riesgos. Planificación y priorización. 3.-Comunicación Capacidad de diálogo con áreas técnicas. Redacción clara de planes y notificaciones. Resolución de conflictos durante ventanas críticas.
Your role Step into the engine room of enterprise technology, where every decision you make can shape how a customer’s systems perform today
- and scale for tomorrow. You’ll dive deep into complex infrastructure environments, solving challenging technical problems, designing seamless integrations and ensuring systems run reliably at every level. Your expertise across networks, endpoints and mainframes, paired with a knack for logical problem-solving and clear documentation, will guide projects from concept to execution. Your solutions will make a real impact that customers notice and remember. In this role, you’ll balance hands-on delivery with long-term strategic planning. From analyzing issues and testing solutions to automating processes and integrating across platforms, your work will touch every layer of IT infrastructure. You’ll collaborate with Architects, Technicians and Project Managers, gaining broad exposure and continuous opportunities to grow your skills and influence. What you will do Analyze and Solve •Diagnose complex issues across servers, networks, cloud environments and systems to identify root causes •Recommend solutions that balance technical feasibility, timelines and customer priorities •Test, refine and automate processes to improve reliability, efficiency and repeatability •Assess risks proactively and implement strategies to prevent disruptions Design and Integrate •Plan end-to-end infrastructure solutions across platforms and technologies •Integrate systems in hybrid cloud and on-prem environments to ensure seamless operation •Automate workflows and processes to streamline delivery and reduce errors •Document architectures and procedures for hand-offs, knowledge sharing and operational continuity Collaborate and Deliver •Coordinate cross-functional teams including Architects, Project Managers and Technicians •Drive project delivery from initiation to completion with attention to quality and timelines •Communicate technical solutions clearly to customers and stakeholders •Build customer confidence by delivering tangible, high-impact results Grow and Advance •Expand technical expertise across cloud platforms, enterprise IT systems and emerging technologies •Earn certifications and qualifications while applying them on real projects •Pursue career paths toward Architect or Distinguished Engineer rolesWho You AreRequired skills and experience •Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) •Enterprise IT application experience •Hands-on experience in at least one of the following: software development, Dev