Customer Operations Executive

hace 4 semanas

Barcelona, España EVEREC A tiempo completo

Customer Operations Executive – Barcelona, Spain – EV Charging / Cleantech – Remote/Hybrid – up to €45K + Benefits

Job Title: Customer Operations Executive – Southern Europe
Location: Barcelona, Spain (Hybrid)
Contract Type: Permanent
Compensation: up to €45k
Languages Required: Spanish/Portuguese/Italian, plus English

About the Company
We’re working with a next-generation cleantech scale-up that’s revolutionising electric vehicle charging. Backed by leading automotive players and recently named Fast Track Company of the Year , this company is setting the standard for sustainable mobility solutions across Europe.
About the Role

As a Customer Operations Executive , you’ll play a critical role across the full customer journey – from first contact through installation and aftercare. You’ll provide technical product support, guide customers through EV charger installations, and support the sales team with lead and CRM management.

This is a hands-on, customer-facing role where you’ll collaborate closely with technical, sales, and partner teams to deliver a seamless and high-quality customer experience across Southern European markets.

Key Responsibilities
Provide technical support for EV charging products to customers and installation partners
Troubleshoot product and installation issues, collaborating with engineering teams when required
Guide customers through the EV charger installation process and monitor installer performance
Manage and assign installation partners based on surveys, availability, and capacity
Support the sales team by tracking, updating, and qualifying leads in CRM systems
Create and improve documentation to streamline customer support and reduce inbound queries

What We’re Looking For
Fluency in Spanish and/or Portuguese and Italian , with professional proficiency in English
2+ years’ experience in a customer operations, support, or technical support role
Experience working with CRM and support tools such as Zendesk, Freshdesk, or Intercom
Strong communication skills with a customer-first mindset
Highly organised, proactive, and comfortable solving complex, technical problems
Experience or strong interest in the EV charging, energy, or cleantech sector is a strong advantage

Work Environment
You’ll be based in Barcelona , working in a fast-paced, mission-driven environment. The role offers a hybrid setup, combining office collaboration with remote flexibility.

Why Join?
Join a rapidly growing EV charging scale-up at a pivotal stage of expansion
Work with passionate, international teams driving the future of clean energy
Make a tangible impact on sustainable transportation across Europe
If this role is of interest, please apply directly.

For questions, email katie.rafferty@everec.co.uk .

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