Customer service

hace 2 semanas

Madrid, España Crevel Europe A tiempo completo

About Crevel Europe:

Crevel Europe is a leading importer and wholesaler of Mexican and American products in Europe. With a portfolio of over 1400 products from both mainstream and independent brands, we serve clients across the continent. Our mission is to support food service and retail businesses by providing access to top-quality authentic Mexican and American products at the best price, becoming the benchmark for international food distribution in Europe.

Role Overview:

This role ensures excellent B2B customer service and efficient ecommerce order management. It acts as a key operational link between customers, Shopify, Odoo ERP, logistics, finance, and internal teams to guarantee a smooth end-to-end order flow and a high-quality customer experience.

Key Responsibilities:

· Manage B2B customer communications across email, phone, WhatsApp, and web channels.

· Handle inquiries related to orders, pricing, delivery, logistics incidents, and invoicing. Proactively follow up with key B2B customers and resolve issues with a solution-oriented mindset.

· Review and validate B2B orders daily in Shopify.

· Coordinate order approval with Finance and preparation with Logistics.

· Tag, classify, and update order statuses accurately in Shopify.

· Monitor synchronization between Shopify and Odoo and report inconsistencies.

· Act as a main point of contact between Customer Service, Logistics, Finance, Ecommerce, and B2B Sales.

· Identify recurring issues and contribute to process improvement initiatives.

Required Profile:

Hard Skills:

· Proven experience in B2B Customer Service and ecommerce order management.

· Strong operational knowledge of Shopify; Odoo ERP is highly valued.

· Solid understanding of order workflows and operational KPIs.

· Fluent English (spoken and written).

Soft Skills:

· Highly organized, detail-oriented, and proactive.

· Strong communication and problem-solving skills.

· Customer-focused with the ability to prioritize effectively in fast-paced environments.

Languages

· English: Full professional proficiency (mandatory).

· German: Highly valued.

· Additional languages are a plus.

What We Offer:

· A competitive compensation package, including a fixed salary and a performance-based bonus scheme.

· 25 days of paid holidays.

· Health insurance benefit available upon successful completion of the probation period.

· Hybrid work mode with flexibility between remote and office-based work.

· Opportunities for professional growth and advancement within the company.

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