ORDER TO CASH

hace 2 días

Valencia, España LHH A tiempo completo

KEY RESPONSIBILITIES

Order Management & Follow-up

- End-to-end management of the order lifecycle, ensuring accuracy of data, commercial terms and invoicing.
- Daily monitoring of order flows and proactive issue management.
- Cross-functional coordination with Supply Planning, Logistics, Finance, Sales and Marketing to ensure smooth execution.

Customer Communication & Service

- Main point of contact for customers regarding order status, deliveries and issues.
- Efficient handling of multi-channel requests (email/phone) and incident resolution.
- Support to Account Managers and management of customer onboarding in internal systems.

Incident Management

- Logging and follow-up of customer complaints and delivery issues.
- Coordination with warehouses and logistics providers to ensure timely resolution.
- Management of returns, replacements and communication of corrective actions.

Reporting & Continuous Improvement

- Update and maintenance of data in ERP and CRM systems.
- Preparation of performance reports (KPIs, OTIF, order quality, lead times).
- Participation in process optimization initiatives and support for new tool implementations.

UK Order-to-Cash Project

- Support in the implementation of the project while ensuring service continuity.
- Validation and update of the UK customer database.
- Coordination with the local UK team and occasional travel to London.

SELECTION REQUIREMENTS – ESSENTIAL (UK-SPECIFIC)

- Languages: English and Dutch.
- Residence: Long-term residence in Barcelona or surrounding areas.
- Strong customer service orientation with excellent interpersonal skills.

DESIRABLE REQUIREMENTS

- University degree in Business Administration, Supply Chain or a related field.
- Minimum of 2 years’ experience in Customer Service, Order Management or Supply Chain support roles.
- Previous experience in multinational environments and/or the pharmaceutical sector will be a plus.

PERSONAL ATTRIBUTES & SKILLS

- Proactive, solution-oriented profile with a strong team spirit.
- High sense of responsibility and accountability.
- Ability to remain calm under pressure with strong problem-solving skills.
- Knowledge of Spanish will be valued.
- Solid understanding of the Order-to-Cash process.
- Proficiency in ERP systems (SAP, Oracle) and MS Office tools.

CONDITIONS

- Salary: €35,000 + 3% variable bonus (highly administrative role).
- Location: Office-based role in Barcelona.
- Remote work: 1.5 days per week.
- Office working hours.

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