Travel Concierge
hace 3 horas
Opportunities to join us
Travel Concierge (SB)
Location: Remote (Barcelona-based team preferred)
We’re now looking for a passionate Travel Concierge— someone who loves people, lives for creating seamless experiences, and thrives in a fast-moving environment where empathy meets precision.
Your Mission
As a Travel Concierge, you’ll be the voice and heart of company - turning every trip request into an experience that feels personally crafted.
You’ll manage customer journeys end-to-end: from first contact to post-trip feedback, ensuring every detail is flawless and every traveler feels seen, understood, and cared for.
What You’ll Do
Communicate directly with clients via chat, email, and phone — from inquiry to post-trip support
Build and customize complete ski and mountain travel itineraries (hotels, transfers, ski passes, lessons, experiences)
Manage partner coordination — from confirming availability to securing best conditions
Anticipate client needs and proactively offer upgrades, unique experiences, or solutions
Handle payments, booking confirmations, and follow-up logistics
Contribute to optimizing our AI-powered travel assistant through feedback and pattern tracking
Support marketing and product teams by identifying user insights and recurring pain points
Who You Are
You love people — genuinely. You read between the lines, sense emotions, and make clients feel safe and excited.
You have experience in luxury travel, hospitality, or concierge services (ski, adventure, or lifestyle travel is a plus).
You can sell without selling — your natural warmth and expertise create trust that converts.
You’re fast, detail-oriented, and calm under pressure.
You’re fluent in English (bonus: French, Spanish, or German).
You’re comfortable with digital tools (CRM, booking systems, Google Workspace, ChatGPT, Notion).
You’re ready to work flexible hours during the ski season and grow with a company that’s scaling fast.
Why Join Us
Be part of a bold, design-led startup reshaping how people book and feel about travel.
Work with an international team that values intelligence, creativity, and empathy.
Access to early product testing trips and partner discounts.
Growth opportunities into management or product roles as we scale across Europe.
Competitive salary + travel perks.
Contract type depends on country of residence (preferably autónomo / freelance in EU).
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