Customer Operations Manager

hace 1 semana

Valencia, España Smart Point A tiempo completo

Customer Operations Manager

Make buildings smarter. Make services seamless.

Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential, office, and hospitality spaces.

About the Role

We’re looking for a proactive, highly organised Customer Operations Manager to lead and evolve our post-sales experience. You’ll own the client journey from contract signature to daily service — managing delivery, support, and operational processes that scale.

This is a hands-on, cross-functional role at the heart of our business — blending leadership, customer success, fulfilment, and innovation.

Key Responsibilities

Customer Success

- Lead client support, ensuring satisfaction and retention. Act as an escalation point for key accounts.

Operations Leadership

- Manage our ops team across delivery, support, and maintenance. Set goals, workflows, and performance standards.

Delivery & Fulfilment

- Oversee installations, third-party suppliers, and scheduling to ensure smooth rollouts and service handovers.

AI & Automation

- Drive efficiency by identifying and implementing tools like chatbots, workflow automation, and monitoring platforms.

Service Performance

- Track KPIs, manage vendor SLAs, and continuously improve processes using data and feedback.

About You

- 5–7+ years in operations, delivery, or customer success (ideally in a tech or service-led environment)
- Proven team management and supplier coordination experience
- Strong project/process development skills
- Comfortable with automation tools and AI-led innovation
- Excellent communicator and problem-solver
- Experience in SaaS, telecoms, or infrastructure is a plus

Why It Matters

You’ll be central to how Smart Point delivers value to customers — shaping scalable operations while integrating smart tools into everyday workflows.

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