Customer Operations Manager

hace 3 días

Valencia, España Moonshot A tiempo completo

Our partner is on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As they pivot towards becoming a leading player in the tech-driven customer service landscape, they're seeking an **ambitious and **tech-savvy Customer Operations Manager **to help spearhead this transformative journey.

You'll work directly with our founding team, clients, and various stakeholders, making a meaningful impact on our business from day one. You'll also be a part of their exciting transformation journey, directly influencing how they shape their services to redefine the customer service industry. Competitive salary and attractive bonus schemes are just the icing on the cake.

**Responsibilities**:

- Manage a large team of customer service representatives and ensure they provide top-tier service to our clients, both through traditional channels and AI-enabled tools.
- Oversee the implementation, adoption, and operation of customer service tech tools for multiple clients.
- Collaborate directly with clients to understand their needs, troubleshoot problems, and consistently improve the customer experience.
- Identify, track, and analyze key performance indicators to drive continuous improvement and efficiency.
- Participate in hiring, training, and development of customer service teams to maintain the highest service quality.
- 3+ years of experience in a tech-focused customer service or operations role
- Experience in managing teams (directly or indirectly)
- Proficiency in customer service software, databases, and CRM tools.
- Knowledge of AI or automation tools in customer service is an advantage.
- Exceptional problem-solving skills and ability to implement solutions quickly.
- Excellent client-facing and internal communication skills, both verbal and written.
- Strong willingness to learn and grow in a dynamic, fast-paced environment.

If you're excited to join a young, ambitious team and shape the future of tech-driven customer service, we'd love to hear from you

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