Inside Sales Retail Representative

What are we looking for

TheSDR Retail positionhas a specific focus on managing an assigned portfolio of client accounts, includingkitchen & bath stores and fabricators.

🚀 The ideal candidate will be responsible for identifying and generating new business opportunities within those accounts, as well as maintaining and strengthening relationships with assigned clients, optimizing commercial processes, and generating efficiencies.

Smart job: remote work 1 day p/week

What you will do

- Manage and develop a portfolio of client accounts for kitchen & bath stores and fabricators, maintaining a strong relationship with current clients, ensuring their satisfaction and loyalty to Cosentino. Additionally, identify growth opportunities within existing accounts and propose appropriate commercial actions for each.

- Generate demand for our products during calls, aiming to drive direct or indirect purchases by the assigned accounts, impacting sales incrementality.

- Increase the adoption and use of Professional Digital Platforms and their respective services across all assigned accounts. Ensure autonomous and efficient connection and communication with Cosentino using the platforms.

- Make cold and follow‑up calls to the assigned portfolio, while also sending emails and providing support through WhatsApp or any other approved communication channel, with the goal of presenting the company's products, promotions, and services.

- Maintain and update the client database in the CRM, updating account information in Salesforce, obtaining additional information to allow better account segmentation, and removing closed accounts from the database when necessary. Ensure data accuracy and integrity to facilitate sales activities.

- Improve our sales efficiencies, reducing the workload of this type of accounts for the field sales team, optimizing management times and workload.

- Collaborate with the sales team to develop effective prospecting and account management strategies, following up on missions sent to the sales teams.

- Participate in follow‑up meetings with sales teams, the central HQ team, Center Managers, and Regional Directors.

- Provide detailed monthly reports of your work and the results obtained against set objectives.

- Offer excellent customer service and resolve any issues that may arise in managing these types of accounts.

What you need to succeed

Bachelor's degree or at least 5 years of relevant work experience in sales and retail sector, ideally in Interior Design or related industries.

Excellent verbal and written communication, bilingual in English.

Experience with Salesforce preferably or other CRMs.

Other skills

- Ability to customize the pitch based on the needs and particularities of the client and their business context.

- Proven experience in high‑volume outbound calling and emailing to SMB customers.

- Proven creative problem‑solving approach and strong analytical skills.

- Target‑driven mindset with a track record of meeting or exceeding KPIs (calls, meetings, conversions).

What we do offer

You will join a company:
• With an international mindset and presence in 100+ countries.
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

About Cosentino

At COSENTINO, our purpose is to inspire people through innovative and sustainable spaces.

We are the world‑leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home or business spaces, such as Kitchen and Bath worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com

With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all geographies. as well as career opportunities for Talented people like you.

Cosentino is an Equal Opportunity Employer/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com

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