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The Position
The role requires the candidate to be available for on-call duty service, responding promptly to urgent issues and emergencies outside of regular working hours, ensuring that critical situations are addressed in a timely and effective manner
Who We Are
At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.
Roche is building a global site reliability engineering (SRE) team that will support commercial and internal solutions. This team will have the mindset of building and creating engineering solutions to solve a broad spectrum of problems.
Step into the Future of IT Infrastructure with Roche
As a seasoned Site Reliability Engineer (SRE) at Roche, you'll leverage your deep software engineering expertise to propel our IT infrastructure to new heights of robustness, scalability, and reliability. This isn't just a role—it's an invitation to shape the backbone of critical infrastructures and drive our technological innovations forward.
Your Mission
Design and maintain cutting-edge tools, scripts, and frameworks that automate repetitive tasks, streamline software deployment, and manage expansive systems with unparalleled efficiency.
Partner closely with forward-thinking development teams to architect and implement high-performance solutions that elevate system efficiency, optimize resource utilization, and enhance deployment processes for superior uptime and user satisfaction.
Your Impact
Lead the charge in incident management and response. Detect system anomalies, troubleshoot swiftly, and conduct thorough root cause analyses to prevent recurring issues.
Champion continuous improvement by refining monitoring and alerting mechanisms, conducting insightful post-incident reviews, and embedding best practices in software lifecycle management. Your strategic foresight and meticulous planning will ensure our systems are not only reliable but also superlatively performant.
By joining our elite team, you will play a pivotal role in delivering seamless experiences to our end-users, exceeding business and customer demands, and solidifying Roche's reputation as a leader in IT innovation.
Your Core Responsibilities
- Reliability Mastery: Proactively monitor and maintain system reliability using advanced tools like DataDog, VictorOps, ELK, Grafana, and Prometheus. Become a key player in ensuring system stability and performance.
- Uptime Guardian: Ensure optimal uptime and performance by swiftly identifying issues and responding to alerts with precision.
- Technical Troubleshooter: Basic understanding of Architecture and designs to deep dive into complex technical issues, troubleshoot, investigate, and resolve them. Collaborate seamlessly with engineering teams to enable timely and effective resolutions.
- Service Excellence: Maintain and consistently achieve defined SLAs, SLIs, and SLOs, ensuring service levels are consistently met or exceeded.
- Automation Innovator: Develop and deploy automation scripts (using Python or other scripting languages) to streamline operations, enhance system efficiencies, and reduce manual tasks.
- Cloud Steward: Manage and maintain robust infrastructure across AWS and Azure environments, implementing best practices to ensure peak performance, reliability of cloud-based applications. Drive cost optimization through best practice implementation and continuous vigilance.
- Cross-functional Collaborator: Work closely with engineering, DevOps, security and operations teams to drive continuous improvement and foster a culture of reliability and inclusion.
- Incident Responder: Handle requests and incidents through JIRA and ServiceNow, documenting troubleshooting procedures, solutions, and lessons learned to fuel ongoing improvements.
- Flexible Scheduling: Work on-call outside of normal working hours and weekends as scheduled to ensure continuous support.
- Team Builder: Actively contribute to the growth and development of the SRE team's capabilities, nurturing a stronger, more inclusive, and resilient team.
Who You Are:
- Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience. An MBA or PhD is a plus, but not required.
- Certifications: Relevant industry certifications (AWS/Azure) to showcase your expertise.
- Experience: Approximately 5 years of experience in site reliability engineering, IT operations, DevOps, or related fields, or equivalent skills and experience.
- Cloud Expertise: Solid experience with AWS and/or Azure, including setting up, monitoring, and maintaining cloud resources (incl. Kubernetes, EKS, AKS, GKE, etc knowledge). Also experience on basis understanding of tools related to Infrastructure as a code, such as Terraform
- Tool Proficiency: Proficiency with monitoring and logging tools such as DataDog, Splunk-Oncall, ELK stack, Grafana, and Prometheus etc. Knowledge of Loki Mimir and Tempo is a plus.
- Hands-On Skills: Hands-on experience with JIRA and ServiceNow for tracking incidents, requests, and documentation.
- Scripting Knowledge: Proficiency in Python or similar scripting languages for automation purposes.
- Incident Response: Understanding of SRE Core principles beside in-depth understanding of incident prioritization, escalation processes, and service level management (SLA/SLO/SLI).
- Troubleshooting: Demonstrates proficient troubleshooting capabilities, especially in cloud and distributed system environments.
- Communication and Teamwork: Excellent communication, teamwork, and documentation skills, with a proactive and self-motivated approach to improving system reliability and operational efficiencies.
- Diversity and Inclusion: We value and encourage candidates from diverse backgrounds and experiences, believing that diverse perspectives drive innovation and success.
- Language requirements: Excelling in both spoken and written English communication.
Why Join Us?
By joining our team, you will be part of a dynamic environment where your contributions will directly impact the resilience and reliability of our services. You will have opportunities for professional growth and the ability to collaborate with industry leaders. Let’s drive the future of IT stability together, ensuring an exceptional experience for our customers.
Ready to make a difference? Apply now to be our next SRE Incident Manager and help us build a more reliable future
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
