Digital Communication Officer

hace 3 semanas


Valencia, España UNICEF A tiempo completo

Site
**Spain**, **Valencia**, **Valencia**:
Sector:
**Nonprofit/Community/Social Services/International Cooperation**:
Role:
**Other**:
Date**:18/08/2023** (Expiry date**:23/08/2023**)

UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

**For every child, **_hope_**

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does in programs, in advocacy, and in operations.

The Digital Communication Officer roles resides within the Digital Strategy Section as part of the Division of Global Communication and Advocacy. The Digital Strategy Section manages all global digital channels and digital communications for UNICEF, including UNICEF.org in 5 UN languages, global social media channels, and digital multimedia content creation. The Section is also responsible for the building, management, and maintenance of the unicef.org web platform and website properties, including websites for Country and Regional Offices, digital governance, and capacity building.

The unicef.org web platform stands for a web ecosystem of public-facing, communication websites, built on the common underlying infrastructure and powered by the Drupal Content Management System (CMS), with the main function to enable authoring, publishing, and delivering content to UNICEF targeted audiences.

**How can you make a difference?**

Under the supervision of the Digital Communication Specialist (Product Owner and Product Management Lead), the incumbents are accountable for supporting the implementation of the web platform's roadmap, supporting the operation and troubleshooting of the platform's technical and functional aspects, and supporting platform-related quality assurance and business acceptance processes. These incumbents will ensure the integration of third-party services and tools following the UNICEF digital standards and manage functional aspects of the tools and services in place for monitoring the health and quality of the platform.

**Summary of key functions**:

- ** Management and implementation of the web platform's roadmap**:

- ** Troubleshooting Drupal CMS related technical and functional aspects**:

- ** Web platform quality assurance activities**:

- ** Web platform third party tools and services**:

- ** Project management and coordination**:

- ** Website onboarding**:

- ** Other responsibilities, as needed**

**DESCRIPTION OF THE ASSIGNMENT**
- ** Management and implementation of the web platform's roadmap**:

- Drafts, grooms, tests and validates Drupal CMS related user stories and bugs.
- Gathers and develops Drupal CMS related business and functional requirements.
- Assists in reviewing and optimizing all aspects of the platform development cycle.
- ** Troubleshooting Drupal CMS related technical and functional aspects**:

- Triages and troubleshoots issues, queries, change requests, and new features submitted to the level 3 support.
- Reviews, optimizes, and reports on level 3 support activities, processes, and workflows.
- ** Web platform quality assurance activities**:

- Performs testing and user acceptance of new platform features.
- Coordinates and conducts web platform visual regression testing.
- Contributes to web platform release testing and post-deployment spot checks, including drafting and grooming test cases.
- Contributes to the automation of Drupal CMS functionality related test cases.
- ** Web platform third party tools and services**:

- Manages third-party tools and services in place for monitoring the web platform's health and quality.
- Tests and validates third-party service integration and tools with the web platform, following UNICEF digital standards on accessibility, usability, browser support, security, privacy, and performance.
- ** Project management and coordination**:

- Manages projects and coordinates web platform delivery and development related activities by providing documentation, planning, tracking and communication.
- Assists the platform teams in tracking and managing projects by establishing timelines, coordinating available resources and communicates on project milestones.
- Establishes tools, and work processes and project resource management for the team.
- Coordinates the implementation of project plans to ensure adequate human and other resources are appropriately provided.
- ** Website onboarding**:

- Coordinates delivery of new Drupal sites hosted on the UNICEF.org web platform.
- Monitors site transition and roll-out progress against plans; conducts risk analysis and mitigation when necessary.
- Gathers client requirements, conducts a business analysis of the new site requests.
- Coordinates implementation of the functional str



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