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German Technical Service Representative
hace 3 meses
Our International client based in Barcelona is hiring Technical Support Agents for a variety of Technology brands As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.
You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
**Responsibilities**:
- Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
**Requirements**:
- Native level of German and Advanced English.
- A technical associate degree or equivalent combination of education is required. An electro technical qualification is preferred or an (Higher) Electric Technical Vocational Certificate / Diploma (Ciclo Formativo Grado Superior) or comparable experiences.
- Basic understanding of mathematical concepts, including graphical representation of data.
- Deeper interest of PV/Solar technology and systems: PV/Solar
- inverters, -modules, -monitoring & control, as also storage, and e-mobility systems, standards and normative requirements.
**On offer**:
- Monday to Friday roles.
- Paid Training.
- Career Opportunities.
**Salary**: 25,000.00€ per year
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