Customer Service Representative

hace 6 meses


Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Service Representative in Barcelona, Valencia or Benalmádena.

Position: Customer Service Representative - Fashion

Location: Barcelona, Valencia or Benalmádena, Spain

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**:

- Native or proficirnt German langauge, fluent English
- Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users
- Good disposition to work in a customer service environment
- Good listening skills and ability to empathize with others
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.

**BENEFITS:
- Office hours schedule in business hours from Monday to Friday
- Excellent remuneration package based on experience, skills and performance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential



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