Quality Analyst Customer Service English
hace 2 meses
Position: English / Portuguese Quality Analyst Customer Service
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary
**DUTIES AND RESPONSIBILITIES**:
- Conduct regular quality checks on Customer Support agents, vendors and products
- Accompany quality assessments with meaningful and constructive feedback, while helping agents, vendors and product to improve their quality performance
- Maintain comprehensive knowledge of Customer Support processes and procedures
- Follow and adhere internal and external SLAs and KPIs, individually and within the team level
- Help the team accomplish its objectives by bringing a systematic, disciplined approach to evaluation and improvements of Customer Support teams, vendors and product
- Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
- Report Customer Support team’s, Vendors’ and product performance to relevant stakeholders
- Contribute to the team culture in a positive manner
- Effectively working through Quality reporting tasks maintaining speed, quality and consistency of report management
- Act as an objective source of independent advice to ensure quality, legality and goal achievement in Customer Support processes, vendors and product
**REQUIREMENTS**:
- Native/fluent in English, both oral and written. Fluency in Portuguese is an advantage
- Minimum of 1 - 2 years' experience in Support Quality (CS / quality / control)
- Experience working internationally, cross-team, and/or cross-geo
- Previous experience in a customer support or Quality Assurance background
- Previous BPO experience is a plus
- Impeccable English communication skills
- Analytical mind-set, comfortable working with data, noticing patterns, trends and things of note
- Problem-solving ability, making decisions and providing recommendations to your leads, colleagues and other stakeholders of your job through data analytics
- Punctual and well organized
- Reliable, adaptable and display commitment to the team’s goals
- Autonomous, able to work independently as well as part of a team
- Customer-focused. Our customers come first and we make no compromises on that, so you always have the customer’s best interest in mind
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Breakfast and lunch offered onsite
- Guidance and tools to reach your full potential
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Quality Analyst Customer Service
hace 2 meses
Valencia, España KGR A tiempo completoWe are reruiting an English speaking Quality Analyst Customer Service for an international company in Valencia. **Role**: - Conduct quality review on Customer Support agents - Accompany quality assessments with meaningful and constructive feedback, while helping agentsto improve their quality performance - Maintain comprehensive knowledge of Customer...
-
Quality Analyst Customer Service
hace 3 semanas
Valencia, España KGR A tiempo completoWe are reruiting an English speaking Quality Analyst Customer Service for an international company in Valencia. **Role**: - Conduct quality review on Customer Support agents - Accompany quality assessments with meaningful and constructive feedback, while helping agentsto improve their quality performance - Maintain comprehensive knowledge of Customer...
-
Quality Analyst Customer Service
hace 3 semanas
Valencia, España KGR A tiempo completoWe are reruiting an English speaking Quality Analyst Customer Service for an international company in Valencia. **Role**: - Conduct quality review on Customer Support agents - Accompany quality assessments with meaningful and constructive feedback, while helping agentsto improve their quality performance - Maintain comprehensive knowledge of Customer...
-
Customer Service
hace 2 meses
Valencia, España Grupo Crit A tiempo completo**Descripción**: Do you speak native German? Do you speak English level B2-C1? Do you have customer orientation? Then this job offer is for you! **Responsibilities**: Information on order tracking and telephone assistance on queries about our product, accompanying the customer until the sale is closed. the customer until the closing of the sale. Customer...
-
Customer Service
hace 2 meses
Valencia, España Grupo Crit A tiempo completo**Descripción**: Do you speak native Dutch? Do you speak English level B2-C1? Do you have customer orientation? Do you live in Tenerife? Then this job offer is for you! **Responsibilities**: Information on order tracking and telephone assistance on queries about our product, accompanying the customer until the sale is closed. the customer until the...
-
Customer Service with English Language
hace 3 semanas
Valencia, España Grupo Crit A tiempo completo**Descripción**: As a Customer Service Representative at, you will be the first point of contact for our customers. Your primary responsibility is to ensure an outstanding customer experience by addressing inquiries, resolving issues, and providing assistance promptly and courteously. You will work closely with our customers to understand their needs and...
-
Customer Service
hace 2 semanas
Valencia, Valencia, España Grupo Crit A tiempo completoDescripción:Do you speak native German? Do you speak English level B2-C1? Do you have customer orientation?Then this job offer is for youResponsibilities:Information on order tracking and telephone assistance on queries about our product, accompanying the customer until the sale is closed.the customer until the closing of the sale. Customer service...
-
Quality Analyst Customer Support Fintech Company
hace 2 semanas
Valencia, Valencia, España weWow A tiempo completoweWow's continued objective is to deliver the most impactful Customer Experience through our highly educated and energetic talents with the goal to increase customer happiness.Your purpose is plain and simple: wow your customers. You are a star in troubleshooting and work with a solution-oriented mindset. With your outstanding communication skills and...
-
English and Portuguese-speaking Fintech Quality
hace 2 semanas
Valencia, Valencia, España Multilingual Jobs Worldwide A tiempo completoEnglish and Portuguese-speaking Fintech Quality Analyst with Customer Experience to ValenciaJob details:LocationValenciaDiscipline Customer ServiceReference36295Contact NameAlrik HoffmannJob description:Our clients continued objective is to deliver the most impactful Customer Experience through our highly educated and energetic talents with the goal to...
-
Dutch Customer Service Agent
hace 2 semanas
Valencia, España Recruit4Work S.L. A tiempo completoTasks For one of the biggest Energy suppliers in Belgium we are looking for a Customer Service Agent who speak either Flemish or Dutch with English. **Requirements**: Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities? - You are service and result oriented - You are computer savvy -...
-
Customer Service
hace 2 semanas
Valencia, Valencia, España Webhelp A tiempo completoCustomer Service Sales RepresentativeResponsibilities: Outbound calls when necessary to solve issues with already bought products Quote creation and follow up Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order...
-
Customer Service
hace 2 semanas
Valencia, Valencia, España Webhelp A tiempo completoLocation Valencia, SpainLanguage German***Description:Customer Service Sales RepresentativeResponsibilities: Outbound calls when necessary to solve issues with already bought products Quote creation and follow up Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained Initiate & manage Customer post sales related tasks;...
-
Dutch Customer Service Agent
hace 2 semanas
Valencia, Valencia, España Recruit4Work S.L. A tiempo completoTasksFor one of the biggest Energy suppliers in Belgium we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.Requirements:Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities? You are service and result oriented You are computer savvy You can work and...
-
Dutch Customer Service
hace 2 meses
Valencia, España Recruit4Work S.L. A tiempo completoWe are looking for customer service representatives. In this challenging role, you will help end clients solve problems and answer any questions they may have. Tasks - A natural team player - we believe in supporting and developing our people, **Requirements**: - Fluent in Dutch and English - Working proficiency in English - Excellent communication...
-
Customer Service Manager
hace 4 semanas
Valencia, España Inavitas A tiempo completoJob summary Customer Service Manager position in the international transportation and logistics sectorImmediate availability requiredResponsibility for aligning processes and tasks, supervising teams, creating and reviewing customer service policies and procedures, resolving internal incidents, and maintaining relationships with collaborators Job seniority:...
-
Customer Service Manager
hace 1 mes
Valencia, España Inavitas A tiempo completoJob summary Customer Service Manager position in the international transportation and logistics sectorImmediate availability requiredResponsibility for aligning processes and tasks, supervising teams, creating and reviewing customer service policies and procedures, resolving internal incidents, and maintaining relationships with collaborators Job seniority:...
-
Customer Service Coordinator- Emea
hace 3 semanas
Valencia, España Tomra A tiempo completoCompany Description About TOMRA Food: TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths...
-
Customer Service
hace 2 semanas
Valencia, Valencia, España Grupo Crit A tiempo completoDescripción:Do you speak native Dutch? Do you speak English level B2-C1? Do you have customer orientation?Do you live in Tenerife? Then this job offer is for youResponsibilities:Information on order tracking and telephone assistance on queries about our product, accompanying the customer until the sale is closed.the customer until the closing of the sale....
-
English Speaking
hace 4 semanas
Valencia, España Webhelp A tiempo completo**Advisor** **Location** - Valencia, Spain**Language** - English*** **Description**: **Why join us?** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English speaking - Customer Representative** to join our exciting projects, with...
-
Customer Service Agent
hace 2 semanas
Valencia, Valencia, España NewCo Communications A tiempo completoDo you have strong communication skills (Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny...
