Senior Customer Success Manager
hace 4 semanas
Drive retention & revenue growth for CloudTalk’s portfolio of largest clients
Unlimited Paid Time off
Work 100% remotely from Europe or from any of our offices (Bratislava, Prague, Malaga)
Sales Academy: training and coaching from our Sales Enablement team
Company Stocks
Uncapped bonus scheme & referral bonuses up to 5000EUR
- This position is location-flexible. For advertising purposes, we might advertise in different locations._
CloudTalk is a Next Generation Business Calling Software for data-driven teams.
It connects businesses, teams and customers in the cloud and uses data intelligence, AI and machine learning to transform customer experiences and adapt them perfectly to the unique demands of each user.
CloudTalk was founded in 2018 and, over the last 4 years, has grown into an industry leader with a globally distributed team (~200 people, 30+ nationalities) and offices in 3 different citties (Bratislava (HQ), Prague, Malaga)
**About the role**:
The Senior Customer Success Manager (Mid-Market) will be a key member of our global Customer Success Team spread across Europe, US and Asia and will be responsible for driving customer retention and growth within the mid-market segment of CloudTalk. The primary focus of this role is to ensure that customers are realizing the full value of our product and support, while identifying and pursuing new expansion opportunities.
This role is a great new challenge for a dynamic, customer-centric and results-driven individual who is passionate about customer success and has a proven track record of driving growth and retention within the mid-market segment in the B2B SaaS space.
**What you will do**:
- Develop and maintain strong, long-term relationships with key customer stakeholders, including executive and decision-making levels
- Understand customer business objectives and align our solution to meet those objectives
- Identify and pursue new revenue opportunities within the customer portfolio, including upsells and new product or support offerings, based upon a pre-defined quota
- Work closely with cross-functional teams including sales, product, and marketing to ensure customer success and drive revenue growth
- Coordinate customer onboarding and training and ensure customer happiness through regular check-ins and goal management
- Monitor and analyze customer usage data to proactively identify potential issues and opportunities
- Communicate customer feedback and insights to internal teams to drive product development and marketing strategies
- Provide regular reports on customer engagement and revenue performance to leadership
**What we are looking for**:
- Extensive experience in a customer success or account management role in the mid-market segment (€10,000 to €100,000 ARR)
- Proven track record of driving customer retention and revenue growth
- A customer-focus mindset; customer retention and customer experience come first
- Strong communication, interpersonal, and relationship-building skills
- Ability to think strategically and identify new revenue opportunities
- Excellent problem-solving and analytical skills
- Ability to work effectively in a cross-functional team environment
- Experience with customer relationship management (CRM) software (Planhat preferred)
- Experience with data analysis and reporting
- Fluent English is required, another other European language is a big plus
**Why you will love to be a CloudTalker**:
Employee Stock Ownership Plan
Referral bonus up to 5000 EUR
Uncapped sales bonus
Unlimited Paid Time off
Work 100% remotely in Europe or from our offices (Prague, Bratislava, Malaga)
- Flexible working hours
- ️ Multisport benefit card (only cz&sk market)
Even more reasons you won't be able to resist us:
Team buildings and workshops
Communications coach
Birthday book of your choice
/English & German Language courses
/Slovak & Czech language courses
Company merchandise
**About CloudTalk**:
CloudTalk is a modern, user-friendly, cloud-based telephony solution that has disrupted the stagnant $50 billion telephony industry. CloudTalk is beloved by customer support and sales teams all around the, as evidenced by our stellar reviews on Capterra, G2, TrustPilot, and GetApp. After all, where else could they save 2-3 minutes on every call, access 70+ advanced VoIP features, and integrate their favorite work tools (CRM, CMS, helpdesk, etc.)?
CloudTalk is the VoIP solution of choice for well-known organizations like Fujitsu, Mercedes, Oyo, Revolut, DHL, and the Ministry of Health of the Slovak Republic.
CloudTalk's diverse 200+ person team represents over 33 nationalities and works remotely from Europe, Asia, and the Americas. Ready to join us?
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