Major Incident Management
hace 2 semanas
Para un importante cliente del sector seguros en Madrid, buscamos **Major Incident Manager**, el trabajo es 100% remoto, ofrecemos contrato indefinido con nosotros.
**Description**
Service: Major Incident Manager
**Context**:
Major Incident Management for platforms, infrastructure, datacenters and centralized services consumed by the entities.
**Services**:
Supporting the current team in the coordination of major incidents. In anticipation of organizational changes additional expertise capacity in the team is required.
**Deliverables**:
Coordinating MI's across technical resources and vendors in day to day business. In addition problem management activities can be required (problem record coordination, RCA communication)
**Expertise**:
English environment;
Expertise on Major Incident Management, using standard SM tools (preferably ServiceNow);
Service will require flexible working hours in team rota between 7am and 6pm CET + potential on call;
Coordinating cross-functional teams to resolve MI's within established SLA's.
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