Program Manager, Amxl Eu Services and Delivery
hace 2 semanas
A degree
- Relevant experience leading cross-functional programs or projects using project-management methodologies
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with technical product teams on requirements and implementing these into the operational environment
- Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment
At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programs for our customers. You’ll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables
- Use data to understand operational challenges and create continuous improvement initiatives
- Work with a variety of other Amazon departments to identify and leverage best practices
- Within a program environment, lead a multidisciplinary team in overcoming challenges and drive progress
- Manage stakeholders and internal processes, and define standards
A day in the life
As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.
About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfillment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.
We have ambitious plans to expand our specialist fulfillment centers and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and program management, and everyone plays a crucial role in growing this part of the business.
- Advanced or master’s degree. MBA degree is beneficial but not a requirement
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Previous 6+ years experience with leading multiple stakeholders across international organizations to improve process, cost and quality
- Proficiency with SQL and directly interrogating databases
- Oral and written communication skills
- Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment. You create order, without stifling progress and adaptation
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