Services Delivery Senior Manager

hace 3 semanas


Madrid, España Sapiens A tiempo completo

**Services Delivery Senior Manager**:

- Req ID: 51922- Location: Madrid, ES**About us**:
Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.

The **Services Delivery Senior Manager** leads the Operations and Delivery of Services, Non-Product Projects and Time & Material technical support in several insurance customers in Spain. He/she leads and coordinates several technological teams supporting and empowering their team managers to achieve business objectives.

**Responsibilities**:

- Leading a large program of services, projects and T&M, managing direct reports of team leaders with total organization of more than 50 people.
- Supporting business development, assuring customer engagement with the quality of our service, and identifying new opportunities to expand the customer relationship beyond the existing projects.
- Owning the program delivery to the client, with goals for customer satisfaction, revenue, profitability, deadlines, and risk management.
- Liaising with stakeholders, including C-level executives of the client, to understand program requirements, deliverables, expectations, and resolve conflicts and misalignment issues.
- Collaborating with PMO and Finance teams to ensure the client offering and resource plans are aligned with forecast and P&L.
- Reviewing and validating new offers and renewals key parameters (scope, resources, planning, profitability).

**Requirements**:

- Experience in leading team managers, providing coaching and mentoring and recruiting/replacing as needed.
- Experience with all aspects of project management practices including use of Microsoft Project or Sciforma.
- A strong business orientation: experience of direct interaction with customers.
- A history of delivering projects and meeting requirements on schedule and on budget.
- Experienced in working in a matrix organization.
- Excellent communication skills with the ability to communicate well with peers as well as customers.
- Several years background in the Insurance business.
- Clear oral, written, and presentation communication skills.
- Solid technical aptitude.

**Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.


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