Italian-speaking Customer Representative

hace 6 meses

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- Italian***

**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an** Italian-speaking Customer Representative **to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Part-time temporary contract 30 hours/week: Monday to Friday 15:00 to 21:00
- Salary: 17900 Euros gross/year + up to 1300 Euros gross/year in bonus.
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad International Mobility Program.

What you’ll experience at Webhelp

As a **Customer Representative** in our team, you will:

- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained

We’ll be a great match if you have:

- A native or proficient level in Italian plus proficient in English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ needs
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial

It would be a plus if you have:
If this sounds like you, join us

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

**RRQ23-007760-1-ITALY

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