Italian Speaking

hace 6 meses

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- Italian***

**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for **Italian-speaking Customer Representatives** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

**Your benefits**:

- Full-time
- **temporary contract**, 39 hours/week: Monday to Friday 09:00 - 18:00- Salary: 19.000€ gross/year + 1.500€ gross/year performance bonus
- Great office location in Barcelona, but you can also work from home
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses

**What you’ll experience with us**

As a **Customer Representative** in our team, you will:

- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value
- Ensure clients know how to use the product and help them become experts themselves
- Build robust relationships with our customers to limit the churn rate
- Provide our customers with any extra advice requested, always looking to go the extra mile

**We’ll be a great match if you**:

- Have a native level of Italian and advanced level of English or Spanish
- Have a strong customer orientation and the ability to adapt to each client to provide a personalized experience
- Possess excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions
- Are empathic, you are able to put yourself in the customer's shoes and actively handle their requests

**Who we are**

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.

**If this sounds like you, join us**

**We are an equal-opportunity employer

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