Field Service Engineer

hace 5 meses

Madrid, España Zimmer Biomet A tiempo completo

-Requisition Number
EMEA10732
Employment Type
Full-time
Location
Madrid

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
In this position you will be responsible for the onsite technical service through the South European region. You will perform quarterly **maintenance**, **on site repair** and **support initial installation** of the ROSA© and ZEOS© systems once the purchase has taken place by the hospital. The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our manufacturing sites and Quality department.

**How You Create Impact**:

- Perform on-call emergency repairs for ROSA© and ZEOS© on site in the assigned territory.
- Investigate product complaints to identify root cause analysis following established processes.
- Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes.
- Manage quarterly scheduled preventive maintenance and upgrades for the regional install base.
- Supporting new installation of the ROSA© and ZEOS© through EMEA.
- Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department.
- Understand and operate within standard and site-specific Operating Room protocol.
- Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event.
- Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company

**What Will Make You Stand Out**:

- S. or M.S. in Engineering or M.S/ Ph.D. in Neuro or Biological Science
- 3-5 years’ experience of field support, engineering, or other customer facing function preferably with a medical device company

**What Will Make You Successful**:

- Prior experience with Robotics or capital medical equipment preferred
- Excellent communication, organizational and customer relation skills
- Fluent in English and Spanish. Other languages are an advantage.
- Ability to:

- Evaluate multiple customer issues and set priorities
- Manage processes
- Work independently

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._

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